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Sr. Coordinator QA/ra
hace 3 meses
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.
You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
RESUMEN:
Esta posición llevará a cabo la evaluación, el procesamiento y la investigación de quejas de productos de Hill-Rom para respaldar la vigilancia posterior al mercado.
El Analista Asociado B, QA Global debe ser capaz de comprender las alegaciones del cliente y documentar con precisión el resumen y los detalles de la investigación según corresponda.
ACTIVIDADES PRINCIPALES Y RESPONSABILIDADES:
Otros deberes pueden ser asignados y, como parte de todos los deberes de trabajo, a los empleados se les confía una misión permanente de investigación e invención.
- Administra el flujo de trabajo de quejas y procesa las quejas dentro de las aplicaciones de software de manejo de quejas.
- Administra el flujo de trabajo de eventos potencialmente reportables y procesa eventos potencialmente reportables dentro del software basándose en una comprensión de los riesgos asociados con el mal funcionamiento del producto.
- Asegura que los registros de quejas reflejen con precisión la denuncia, la investigación y la conclusión de la queja del cliente.
- Trabaja de forma independiente y con diferentes funciones / sitios de la organización para resolver problemas complejos.
- Identifica la necesidad y solicita revisiones de investigación de ingeniería para identificar la causa raíz de los fallos identificados.
- Asegura el cierre oportuno de las quejas para cumplir con los requisitos reglamentarios.
- Se adapta a los cambios en el ambiente de trabajo; maneja demandas en competencia; cambia el enfoque o método para adaptarse mejor a la situación; capaz de hacer frente a cambios frecuentes, retrasos o eventos inesperados.
- Respaldar las auditorías internas corporativas, de organismos notificados, de terceros y regulatorias, según sea necesario.
- Con la capacitación adecuada, capaz de procesar en una o dos líneas de productos o códigos de segmento según sea necesario.
EDUCACIÓN EXPERIENCIA, CERTIFICACIONES Y HABILIDADES:
Educación requerida:
- Recientemente graduado o estudiando actualmente un título de licenciatura o similar.
Experiência deseable:
- No se requiere experiência en la industria; pueden tener experiência laboral relacionada en el área del entorno médico o de servicio técnico.
Reasonable Accommodations
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.
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