Executive Assistant

hace 2 semanas


Ciudad de México, Ciudad de México Select Assistants A tiempo completo
We are a dynamic solar sales company based in Arizona, specializing in bringing deals to installers. We're seeking a highly motivated and proactive Executive Assistant to join our team and support the founder.

This role will play a crucial part in ensuring the smooth operation of daily tasks, allowing the founder to focus on expanding the business and building valuable relationships.


Responsibilities:

  • CRM Management:
  • Ensure the CRM is updated regularly, tracking proposals, and staying in constant communication with Isaac about the status of each project.
  • Communication Liaison:
  • Manage phone calls and website chat inquiries, answering basic queries, and escalating as needed. Be the point of contact for customer inquiries regarding project updates.
  • Installer Coordination:
  • Collaborate with installers, understanding project updates, and transferring relevant information into the CRM. Be the link between the founder and the installer communication.
  • Social Media Support:
  • Assist in maintaining an active social media presence. Create and post content as per Isaac's ideas, manage connections, and respond to comments and invitations.
  • Customer Relationship Management:
  • Handle routine customer calls, provide updates on projects, and manage expectations. Act as a bridge between customers and Isaac for any necessary communication.
  • Ticket Management:
  • Respond to tickets from customers and installers, ensuring that issues are addressed promptly. Learn about solar processes to better understand and respond to queries.
  • Adaptability:
  • Proactively adapt to new tools and technology. Learn and manage basic tools used in the company for tasks like content creation and CRM updates.
  • Time Zone Flexibility:
  • Given the nature of the solar business and varying time zones, be flexible in working hours to accommodate calls and inquiries.
  • Problem Solving:
  • Be prepared to handle situations independently, providing solutions and maintaining professionalism, especially in challenging customer conversations.
  • Sales Support:
  • As you grow into the role, there may be opportunities to assist in sales processes, including basic information about pricing and project status.
  • Followups:

Qualifications:

  • Strong organizational and multitasking abilities.
  • Techsavvy with the ability to learn new tools quickly.
  • Excellent communication skills, especially in managing customer expectations.
  • Proactive and able to take initiative.
  • Ability to adapt to changing priorities and handle a variety of tasks.

Work Schedule:

Regular business hours, 9 AM to 6 PM EST

Payrate:

12 USD per hour

Pay:
$32,749.06 per month

Application Question(s):

  • We must fill this position urgently. Can you start immediately?
  • What is your level of proficiency in English? (Conversation, Professional, Native Bilingual)
  • Proficiency in communication in both Spanish and English.(Yes/No)
  • Excellent communication skills, especially in managing customer expectations.
?(Yes/No)
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