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Product Management Sr Professional Ii

hace 3 meses

Polanco, Ciudad de México Fiserv, Inc. A tiempo completo

Key Responsibilities

  • Resolving technical client queries received through multiple channels either through indepth analysis or in conjunction with internal teams.
  • Take ownership for query analysis, investigating and resolving queries to a level of resolution acceptable by the agreed service levels.
  • Analysis of statistical and production data to identify patterns and to make suggestions to Team Lead and Manager to improve First Data and Client business management.
  • Develop new SQL processes to enhance data extract requirements.
  • Management of escalated queries that may hinder First Data from reaching agreed service levels, including the management of client critical issues.
  • Interaction with other team members and management to improve efficiency and effectiveness of the unit.
  • Continuously work with the Team Leader and on their own to design and create data reports and reporting tools.

Job Requirements

Other technical skills include:

  • Degree in an IT or Businessrelated discipline.
  • A minimum of 2 years' experience working in an Analytical or incident management role.
  • Previous experience working in a troubleshooting role.
  • Excellent communication skills.
  • Experienced user of SQL.
  • Knowledge of JIRA.
  • Previous experience in credit card/payments/merchant acquiring industry preferable but not essential.
  • Experienced in Excel/VBA.
  • Previous experience of working in a client focused environment.

Competencies
The ideal person will be able to demonstrate the following important behaviours:

  • Advanced problem-solving skills and proven ability to think logically.
  • Quality focused with attention to detail.
  • Ability to schedule and prioritise tasks in a manner that optimises efficiency and effectiveness.
  • Very comfortable communicating with employees of all levels within the company.
  • Organised, logical and professional at all times.
  • Ability to work under pressure to tight deadlines, with a commitment to service delivery.
  • Selfmotivated with the ability to work on own initiative or as part of a team.