![Fútbol Emotion](https://media.trabajo.org/img/noimg.jpg)
Customer Service México
hace 2 semanas
¿Conoces
Fúbol Emotion?
Comenzamos como Soloporteros en 2001 en Zaragoza, España.
Después de
más 20 años de trayectoria, hemos conseguido ser líderes en la venta de material de fútbol en España
y ser uno de los e-commerce más importantes de este sector a nível europeo, con más de 25 tiendas físicas
Además, ahora
formamos parte del Grupo Tansley Representando la pasión por el deporte
Todo esto lo hemos conseguido gracias al equipo que trabaja día a día para hacerlo posible
:Ya somos más de 500 compañeros
¿Te gustaría ser uno de ellos? Nos expandimos a
MÉXICO
Por ello, necesitamos incorporar a nuestro
departamento de Customer Service, el primer
agente de atención al cliente que prestará servicio a nuestros clientes en el país.
¿De qué te encargarás?
De manera remota reportando tanto al Customer Director en España como a nuestro Country Manager de Ciudad de México, te responsabilizarás de:
- Garantizar la mejor experiência de cliente durante todo el proceso de compra (preventa, venta y postventa)
- Detectar principales fricciones con el cliente y proponer procesos de mejora
- Gestión diaria de backoffice (gestión de stock, resolución de problemas con partners logísticos, etc)
- Soporte al cliente final a través de nuestros canales de comunicación según las diferentes ramas de negocio
- Asesoramiento y resolución de incidencias así como la gestión diaria de postventa (reclamaciones de garantía por producto, cambios y devoluciones, etc).
- Dar soporte a tareas transversales dentro de nuestro proceso de expansión y crecimiento.
¿Qué buscamos?
- Persona
organizada y orientada tanto al cliente como al detalle. - Nível de
inglés avanzado para comunicación a nível internacional. - Al menos
dos años de experiência en un puesto similar desarrollando las mismas funciones - Y si además de todo esto
te gusta el fútbol y tienes conocimientos del sector y material deportivo,
es un super plus
¿Qué podemos ofrecerte nosotros?
Contrato indefinido
***Retribución salarial entre $ y $ MXN anuales
Modelo de trabajo híbrido
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