Customer Success

hace 7 días


Colonia Condesa, México Umvel A tiempo completo

Customer Success


En Umvel estamos buscando un Customer Success entusiasmado por trabajar en una start-up, que le parezca interesante y retador un ambiente de constante cambio y crecimiento con retos constantes.

Nuestro Customer Success será responsable del éxito de las relaciones con cliente de
OEIO desde el onboarding hasta la renovación de contrato y la atención diaria para lograr que los clientes saquen el mayor beneficio de la plataforma.

Deberá detectar necesidades de los clientes, áreas de mejora y oportunidad del producto teniendo grandes habilidades personales enfocadas a atención al cliente.


Funciones y Responsabilidades

  • Onboarding de clientes (bienvenida, firma de contrato, capacitación y seguimiento)
  • Comunicación constante con clientes para asegurar que está haciendo uso correcto de la plataforma para sacar el mayor beneficio
  • Detectar clientes que no están logrando obtener los beneficios que la plataforma ofrece
  • Recaudación de datos y análitica para detectar áreas de oportunidad para apoyar al equipo de producto con información valiosa obtenida de los clientes
  • Aumentar la retención de clientes gracias una alta satisfacción de atención a clientes
  • Comunicación constante, efectiva y organizada con clientes para acordar intercambios de marketing y comunicación.
  • Detectar oportunidades de mercado y alimentar la base de datos de potenciales clientes para el equipo de ventas

Indispensable tener disponibilidad de acudir a las oficinas.

Experiência

  • En puestos similares a customer success o responsable de cuentas
  • En startup o empresa pequeña donde haya demostrado liderazgo y autonomía
  • INDISPENSABLE experiência en el mundo wellness (bienestar).

Conocimientos

  • Experiência en manejo de CRM
  • Experiência con herramientas de Google
  • Project Management
  • Generar reportes
  • Capacidad de adaptación y aprendizaje rápido
  • Habilidades de comunicación

Competencias

  • Inglés Intermedio

Umvel te ofrece

  • Salario según aptitudes
  • Ambiente agradable de trabajo
  • Horario de lunes a viernes
  • Prestaciones de ley.

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