Customer Success
hace 2 semanas
**Customer Success**
En Umvel estamos buscando un Customer Success entusiasmado por trabajar en una start-up, que le parezca interesante y retador un ambiente de constante cambio y crecimiento con retos constantes. Nuestro Customer Success será responsable del éxito de las relaciones con cliente de **OEIO** desde el onboarding hasta la renovación de contrato y la atención diaria para lograr que los clientes saquen el mayor beneficio de la plataforma. Deberá detectar necesidades de los clientes, áreas de mejora y oportunidad del producto teniendo grandes habilidades personales enfocadas a atención al cliente.
**Funciones y Responsabilidades**
- Onboarding de clientes (bienvenida, firma de contrato, capacitación y seguimiento)
- Comunicación constante con clientes para asegurar que está haciendo uso correcto de la plataforma para sacar el mayor beneficio
- Detectar clientes que no están logrando obtener los beneficios que la plataforma ofrece
- Recaudación de datos y análitica para detectar áreas de oportunidad para apoyar al equipo de producto con información valiosa obtenida de los clientes
- Aumentar la retención de clientes gracias una alta satisfacción de atención a clientes
- Comunicación constante, efectiva y organizada con clientes para acordar intercambios de marketing y comunicación.
- Detectar oportunidades de mercado y alimentar la base de datos de potenciales clientes para el equipo de ventas
**Indispensable tener disponibilidad de acudir a las oficinas.**
**Experiência**
- En puestos similares a customer success o responsable de cuentas
- En start-up o empresa pequeña donde haya demostrado liderazgo y autonomía
- INDISPENSABLE experiência en el mundo wellness (bienestar).
**Conocimientos**
- Experiência en manejo de CRM
- Experiência con herramientas de Google
- Project Management
- Generar reportes
- Capacidad de adaptación y aprendizaje rápido
- Habilidades de comunicación
**Competencias**
- Inglés Intermedio
**Umvel te ofrece**
- Salario según aptitudes
- Ambiente agradable de trabajo
- Horario de lunes a viernes
- Prestaciones de ley.
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