Customer Quality Manager Latam

hace 2 semanas

Colonia Lomas de Chapultepec, México BD A tiempo completo

Job Description Summary

How about belonging a leading global medical technology company that acts advancing the world of health? Be part of something bigger

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

With innovative pre-fillable syringes, self-injection systems, safety systems and needle technologies, the Pharmaceutical Systems (PS) team offer an extensive selection of solutions designed to protect, package and deliver drug therapies.

Reporting directly to the Sr Manager, Customer Quality, the Customer Quality Manager, LATAM position is responsible for directing all BD Pharmaceutical Systems Quality Management activities for assigned Regional account customers in Latin America.

This covers negotiation and approval of Quality agreements and customer specifications, management of Customer complaints and escalations, facilitation of Customer audits, and daily Customer support.

The role closely interacts with the Latin America (LATAM) Business Directors/Account Managers, along with regional leaders and WW Quality counterparts to integrate international quality and compliance initiatives.

The role caters for product safety, product quality and compliance with all relevant global regulations and customer expectations. The associate should be able to leverage on a combination of soft skills (outstanding communication, active management of ambiguous situations), Technical background, Quality mindset (effective problem solving) as well as Pharmaceutical environment expertise.

Success is measured in terms of customer satisfaction and well as the impact the associate has to mitigate the frequency and scale of customer concerns linked to product quality issues. Through internal and external stakeholder engagement; and people development; the incumbent produces durable and industry leading results supporting key business drivers.

**Job Description**:
**Responsibilities**:

- Assure a high level of customer satisfaction within the LATAM region for customers.
- Facilitate expert-to-expert discussions between BD and the customer regarding quality topics.
- Negotiate BD’s Quality position with the customer, as necessary, on quality topics.
- Monitor and manage quality initiatives and issues with applicable customer base. Engage with customers in all matters related to product quality. Provide high level "consulting" services to the customer base in all matters related to quality.
- Bring customers’ voices to Pharmaceutical system (projects, future development, issues, trends ) and manage customer impacting issues; prioritizing quality and compliance minded solutions that uphold the company and its standards.
- Proactively manage the triaging, escalation and closure of priority, high risk and escalated customer Complaints: define the issue and scope of the escalation, qualify the impact to the customer; notify management, develop and communicate through the contact matrix; provide regular updates (face-to-face, by phone, etc.) to BD and to the customer on action plans and milestones; participate in batch disposition strategy with site investigators based on knowledge of customer expectations, and internal processes and procedures; follow-up with customers on batch disposition, including submission/opening of RMA (Return Material Authorization), when applicable
- Stay abreast of changing national/regional regulations and/or standards; advise BD and the customer on how best to navigate changes that impact the customer.
- Define and negotiate contractual Quality Agreements, as appropriate; identify customer’s needs and expectations; Influence the use of BD’s standard Quality Agreement template.
- Lead the review and negotiate Specifications with customer(s); ensure alignment on description of non-conformities/conditions, alignment on control methods and alignment on AQL. Ensure that committed Specifications are aligned with BD’s capability and strategy, through established processes (e.g. specification committee).
- Accountable to WW and regional Sales teams and regional leaders for Regional customer quality issues.
- Effectively navigate and lead through the challenges of change and establish global stakeholder engagement focused on win-win solutions.
- Continuously evaluate progress toward objectives, adapting them to meet customer and business needs.
- Pursue and actively manage key stakeholder relationships that support the broader strategy that are impacted by plant/business/function objectives
- Support BD preparation activities for customer audits, as appropriate.

Required Education & Experience
- Typically requires a minimum of a BS degree in science, engineering or other relevant discipline
- Experience in the phar

  • Customer Quality Manager Latam

    hace 2 semanas

    Ciudad de México BD A tiempo completo

    **Job Description Summary**: How about belonging a leading global medical technology company that acts advancing the world of health? Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over...

  • Customer Quality Manager Latam

    hace 5 días

    Ciudad de México, Ciudad de México BD A tiempo completo

    Job Description Summary: How about belonging a leading global medical technology company that acts advancing the world of health? Be part of something biggerBD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000...

  • Customer Success Manager, Associate

    hace 2 semanas

    Colonia Lomas de Chapultepec, México Infor A tiempo completo

    _**Customer Success Manager, Associate**_ _will provide scalable services to customers including but not limited to - onboarding, customer requests, and references._ **A Day in The Life Typically Includes**: - Provide Infor customers with guidance and helping customers achieve maximum value from their Infor investment in a 1 to many format. - Provide...

  • Sr Manager Fbc Latam

    hace 3 semanas

    Colonia Lomas de Chapultepec, México NBCUniversal A tiempo completo

    **Company Description** Universal Consumer Products is the business segment of NBCUniversal that extends the NBCU properties to merchandise; ranging from apparel, toys, home décor, publishing, food and beverage, health and beauty, stationery, and electronics. **Job Description** Role Summary**: FBC Sr. Manager key responsibility will be to grow...

  • Sr Manager Fbc Latam

    hace 1 semana

    Colonia Lomas de Chapultepec, México NBCUniversal A tiempo completo

    Company Description At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and...

  • 3pm/gtm Quality Manager

    hace 4 semanas

    Ciudad de México Upfield A tiempo completo

    **3PM/GTM Manager -LatAm** **Mexico** At Upfield our purpose is clear: we make people healthier and happier with nutritious and delicious, natural, plant-based products that are good for you, our planet; and with packaging that's free from plastic. We've got iconic brands like Rama, Country Crock, Blue Band and Flora that people all over the world know and...

  • Latam Nutrition Bu and Digital Quality Lead

    hace 1 semana

    Colonia Bosques de las Lomas, México Unilever A tiempo completo

    Unilever is currently hiring for LATAM Nutrition BU and Digital Quality Lead Function: Quality **Work Level**: WL2C Promotable / WL3X **Reports to**: Ayca Yaraman **Scope**: Nutrition BU **Location**: Preferred Mexico, alternative Brazil and Argentina **Terms & Conditions**: IA not available ABOUT UNILEVER With 3.4 billion people in over 190...

  • Sr Manager Fbc Latam

    hace 5 días

    Colonia Lomas de Chapultepec, México NBCUniversal A tiempo completo

    Company DescriptionUniversal Consumer Products is the business segment of NBCUniversal that extends the NBCU properties to merchandise; ranging from apparel, toys, home décor, publishing, food and beverage, health and beauty, stationery, and electronics.Job Description Role Summary**:FBC Sr.Manager key responsibility will be to grow Universal's Properties...

  • Gerente de Servicio a Cliente Quote to Cash Latam

    hace 1 semana

    Colonia Lomas de Chapultepec, México BD A tiempo completo

    embecta, formerly part of BD, is one of the largest pure-play diabetes care companies in the world, leveraging its nearly 100-year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions, partnerships and the passion of more than 2,000 employees around the globe. For more information, visit Job...

  • Finance Customer Senior Manager

    hace 2 semanas

    Ciudad de México The Coca-Cola Company A tiempo completo

    At Coca-Cola, we invest for sustainable growth in the future, and are focused on raising the performance bar to capture opportunities. As a Finance Customer Senior Manager for LATAM, you will function as the primary contact from a finance perspective with Zone Franchise Leadership teams and Customer Directors (LATAM and local...

  • LATAM QAQC Manager

    hace 1 mes

    Ciudad de México adm Promotions A tiempo completo

    This LATAM QAQC Manager involves overseeing supplier relationships and production processes within the Latin American region to ensure adherence to corporate social responsibility, quality management, and environmental standards. This position requires driving supplier compliance, implementing quality control measures, and managing a team of direct reports...

  • Quality Manager

    hace 2 semanas

    Villa de Reyes, México Metal Technologies Inc. A tiempo completo

    Descripción del trabajo y responsabilidades: **Position: Quality Manager Reports to: Plant Manager**: **Supervise: Quality Department** 1.0 General Summary: - Participates in the Quality System Management to ensure customer satisfaction by improving quantitative processes. - Work closely with all departments to ensure continuous improvement, in accordance...

  • Lease Manager

    hace 4 semanas

    Colonia Lomas de Chapultepec, México H&M A tiempo completo

    Descripción de la empresa As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new...

  • Lease Manager

    hace 2 semanas

    Colonia Lomas de Chapultepec, México H&M A tiempo completo

    Descripción de la empresa As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new...

  • Customer Quality Manager

    hace 5 días

    Santiago de Querétaro, Querétaro de Arteaga, México Grammer México A tiempo completo

    Job Summary: Supports the plants in the implementation of the requirements for quality and warranty management.Is responsible for the commercial processing of warranties and supports the contractual coordination with the customer.Has the right to obtain complete information about all quality-relevant processes within Grammer in cooperation with the customer...

  • Quality Manager

    hace 5 días

    Ciudad de México, Ciudad de México Aptiv plc A tiempo completo

    Summary:The Quality manager has the full responsibility to ensure execution of all value streams comply 100% with customer specific requirements, control plan execution and PFMEA update. Quality Manager has the authority and responsibility to ensure quality census across specific program or group of customer value streams towards ensuring designed quality...

  • Quality Manager A

    hace 3 semanas

    Colonia Polanco, México Siemens Healthineers A tiempo completo

    Implements overarching quality mission and strategy, and ensures implementation of an open quality culture, for all assigned quality areas. Acts as quality consultant for own organization. - May have management responsibility for organizational unit(s) assigned. - Leads and/or coordinates dedicated supervisors and professionals. - Collaborates with the QM...

  • Customer Solutions Representative

    hace 3 días

    Colonia Lomas de Chapultepec, México Nexeo Plastics A tiempo completo

    **Customer Solutions Representative**: **Date**:May 24, 2024 **Location**: Mexico City, MEX, MX, 11000 **Company**:Nexeo Plastics Mexico City, México (MX-MEX) Mexico (MX) Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America,...

  • Mgr, Finance Rci Latam

    hace 2 semanas

    Colonia Lomas de Chapultepec, México Royal Caribbean Group A tiempo completo

    **Position Summary**: This Manager role is responsible for the management and oversight of the Brand’s financial performance in the LATAM region aimed at driving long-term profitable growth The role will have a direct reporting line to the International FD and a close dotted line to the AVP of the LATAM region It will have specific oversight of all LATAM...

  • Ecommerce Manager Latam

    hace 2 meses

    Colonia Polanco, México Grupo Planeta A tiempo completo

    **Business Developer eCommerce LATAM** - **MISIÓN**_ En dependencia de la Dirección de eCommerce & Digitalización deberá apoyar las prioridades estratégicas de Casa del Libro: - **Organización y Liderazgo**: formar parte e integrarse en una organización moderna y empoderada, con una dinámica proactiva y de ejecución que haga avanzar el Proyecto. -...