customer service rep

hace 2 semanas


Nogales, Sonora, México ITT Inc. A tiempo completo

Position Summary

El Representante de Servicio al Cliente (CSR) da respuesta a las solicitudes de los clientes asignados a su nombre o territorio, atender solicitudes sobre los productos y servicios de la organización, determina el mejor método para resolver los problemas asegurando la satisfacción del cliente, adhiriéndose a las políticas de la organización; función clave para el cumplimiento de metas del departamento

Essential Responsibilities

Realizar el procesamiento de órdenes diariamente. Diaria interacción con clientes internos y externos. Asistir en el sostenimiento de las metas anuales establecidas. Administración y planeación del Backlog del cliente. Manejo diario y seguimiento a ordenes en especial expeditaciones. Coordinación de RMA'S. Respuestas por teléfono el mismo dia. Comunicarse con los clientes y mantener influencia por apalancamiento para desarrollar el negocio. Actuar como enlace dentro de ITT en apoyo del cliente y representantes Manufactureros. Desarrollar otros deberes que sean asignados.

Position Requirements

EDUCATION:

Licenciatura y/o equivalente combinación de experiencia laboral.

EXPERIENCE:

Más de 3 años de experiencia previa en servicio al cliente en un ambiente de manufactura. Apto en manejo de Microsoft Excel y Word. Excelente habilidad en servicio al cliente, resolución de problemas y habilidad de negociación. Habilidades efectivas en comunicación y por escrito. Orientado al detalle y a trabajos con un alto grado de precisión. Habilidad para desarrollar multi-tareas, tácticamente bajo situaciones tensas y difíciles.

LANGUAGES: 100% bilingüe inglés - español fluido y con calidad en escritura. Preferentemente.


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