Customer Service

hace 2 semanas


Nogales, Sonora, México Kelly Services A tiempo completo

Empresa Transnacional de Manufactura (Victory Packaging) solicita:

Ejecutiva de Atención a Clientes (Customer Service)

Requisitos:

  • Licenciatura terminada en Administración, Logística, Ingeniería Industrial o afín. (pasante o titulado)
  • Trabajo de Lunes a Viernes, en un horario de 8 am a 5:30 pm
  • Inglés medio (lectura, escritura y comprensión)
  • Conocimientos en Atención a clientes, facturación, órdenes de compra, seguimiento de pedidos hasta entrega, etc.
  • Manejo de algún ERP, manejo avanzado de Excel
  • Conocimientos generales de almacén, inventarios, administrar información y bases de datos, generar reportes, métricas.
  • Experiência mínima de 2 años como
    Customer Service Representative (CSR)

Descripción General del Puesto:

  • Interactúa directamente con el Cliente procesando sus requerimientos y administrando la cuenta en todas sus etapas.
  • Recibir y procesar los requerimientos de los clientes recibidos vía teléfono, internet o fax de manera oportuna y precisa.
  • Ser el canal de comunicación entre las necesidades de los clientes y las operaciones de la Empresa.
  • Comunicar al cliente sobre cualquier imprevisto como: error en precio unitario, confirmación de fechas de entrega de material, retrasos, inventarios actuales y cualquier información adicional que el cliente requiera.

Responsabilidades Generales:

  • Administra el Sistema ERP interno de acuerdo a los procesos y procedimientos establecidos por Victory Packaging para la posición de Representante de Servicio al Cliente.
  • Asegura estar utilizando la Orden de Compra del cliente correcta confirmando que los precios, Compañía, unidad de medida, tipo de moneda y número de parte coinciden con lo que se tiene cargado en sistema.
  • Lleva un control cerrado de balances en las Órdenes de Compra del Cliente y notifica anticipadamente a este cuando ya no se cuente con balance involucrando al grupo de Ventas.
  • Según el tipo de Cuenta (Nacional o Local) da seguimiento al alta de precios solicitando el QT y la Orden de Compra del Cliente al departamento de Ventas, en el caso de Cuentas Nacionales se hace a través del Portal Victory Packaging Project Tracker para las cuentas locales se envía la solicitud al Departamento de Precios México.
  • Recibe diariamente los requerimientos del cliente y procesa la información para surtido, utilizando el tipo de orden adecuado dependiendo el tipo de requerimiento (NO, BT, CC, AI, PB, etc)
  • Confirma la orden de surtido y genera documentación de embarque.
  • Notifica al cliente de forma puntual el estatus de entrega de su pedido.
  • Lleva un control cerrado de las Pruebas de Entrega de sus pedidos, asegurando que regresan en tiempo y forma en un periodo no mayor a 48 horas.
  • Factura las pruebas de entrega en un periodo no mayor de 24 horas de haberlas recibido y envía su reporte de Order Status Report al Gerente de Operación para confirmar este proceso. Esto para clientes de facturación regular.
  • Se envían reportes de estado de Inventario según lo solicite el cliente.
  • Trabaja directamente con el Departamento de Compras para la confirmación de Fechas de Entrega a los clientes.
  • Trabaja activamente con el Analista de Inventarios, Gerentes de Cuenta y Departamento de Ventas en la disposición del inventario AGEING por parte del Cliente dándole seguimiento a su facturación.
  • Recibe información de consumo del Cliente (Forecast y/o PO del cliente) y lo envía al Departamento de Compras para su análisis y plan de reabastecimiento.
  • Generación oportuna y precisa de la información solicitada por la compañía y sus clientes, en cuanto a control y avance de los materiales bajo su cargo con la periodicidad que corresponda (KPIs).
  • Generación de rutas para los nuevos clientes
  • Generación de cross reference para materiales que se facturaran con un número de parte diferente al del sistema por solicitud del cliente.
  • Envío de inventarios a los clientes en base diaria o semanal, según lo requiera el cliente.

Ofrecemos:

  • Sueldo mensual bruto de
    $25,493
  • Todas las Prestaciones de ley y Superiores
  • Bono de puntualidad de 10%
  • Bono de asistencia de 10%
  • Vales de despensa de 8%
  • Fondo de ahorro de 10%
  • Seguro de vida
  • Contratación directa con la empresa desde el primer día

Zona de Trabajo:
Zona Industrial El Cid, en Colonia Las Bellotas, Nogales Sonora.

(entrando por Fanosa, entre la maquiladora Anaglobal y el parque recreativo Bellotas)

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