Customer Service
hace 2 semanas
Empresa Transnacional de Manufactura (Victory Packaging) solicita:
Ejecutiva de Atención a Clientes (Customer Service)
Requisitos:
- Licenciatura terminada en Administración, Logística, Ingeniería Industrial o afín. (pasante o titulado)
- Trabajo de Lunes a Viernes, en un horario de 8 am a 5:30 pm
- Inglés medio (lectura, escritura y comprensión)
- Conocimientos en Atención a clientes, facturación, órdenes de compra, seguimiento de pedidos hasta entrega, etc.
- Manejo de algún ERP, manejo avanzado de Excel
- Conocimientos generales de almacén, inventarios, administrar información y bases de datos, generar reportes, métricas.
- Experiência mínima de 2 años como
Customer Service Representative (CSR)
Descripción General del Puesto:
- Interactúa directamente con el Cliente procesando sus requerimientos y administrando la cuenta en todas sus etapas.
- Recibir y procesar los requerimientos de los clientes recibidos vía teléfono, internet o fax de manera oportuna y precisa.
- Ser el canal de comunicación entre las necesidades de los clientes y las operaciones de la Empresa.
- Comunicar al cliente sobre cualquier imprevisto como: error en precio unitario, confirmación de fechas de entrega de material, retrasos, inventarios actuales y cualquier información adicional que el cliente requiera.
Responsabilidades Generales:
- Administra el Sistema ERP interno de acuerdo a los procesos y procedimientos establecidos por Victory Packaging para la posición de Representante de Servicio al Cliente.
- Asegura estar utilizando la Orden de Compra del cliente correcta confirmando que los precios, Compañía, unidad de medida, tipo de moneda y número de parte coinciden con lo que se tiene cargado en sistema.
- Lleva un control cerrado de balances en las Órdenes de Compra del Cliente y notifica anticipadamente a este cuando ya no se cuente con balance involucrando al grupo de Ventas.
- Según el tipo de Cuenta (Nacional o Local) da seguimiento al alta de precios solicitando el QT y la Orden de Compra del Cliente al departamento de Ventas, en el caso de Cuentas Nacionales se hace a través del Portal Victory Packaging Project Tracker para las cuentas locales se envía la solicitud al Departamento de Precios México.
- Recibe diariamente los requerimientos del cliente y procesa la información para surtido, utilizando el tipo de orden adecuado dependiendo el tipo de requerimiento (NO, BT, CC, AI, PB, etc)
- Confirma la orden de surtido y genera documentación de embarque.
- Notifica al cliente de forma puntual el estatus de entrega de su pedido.
- Lleva un control cerrado de las Pruebas de Entrega de sus pedidos, asegurando que regresan en tiempo y forma en un periodo no mayor a 48 horas.
- Factura las pruebas de entrega en un periodo no mayor de 24 horas de haberlas recibido y envía su reporte de Order Status Report al Gerente de Operación para confirmar este proceso. Esto para clientes de facturación regular.
- Se envían reportes de estado de Inventario según lo solicite el cliente.
- Trabaja directamente con el Departamento de Compras para la confirmación de Fechas de Entrega a los clientes.
- Trabaja activamente con el Analista de Inventarios, Gerentes de Cuenta y Departamento de Ventas en la disposición del inventario AGEING por parte del Cliente dándole seguimiento a su facturación.
- Recibe información de consumo del Cliente (Forecast y/o PO del cliente) y lo envía al Departamento de Compras para su análisis y plan de reabastecimiento.
- Generación oportuna y precisa de la información solicitada por la compañía y sus clientes, en cuanto a control y avance de los materiales bajo su cargo con la periodicidad que corresponda (KPIs).
- Generación de rutas para los nuevos clientes
- Generación de cross reference para materiales que se facturaran con un número de parte diferente al del sistema por solicitud del cliente.
- Envío de inventarios a los clientes en base diaria o semanal, según lo requiera el cliente.
Ofrecemos:
- Sueldo mensual bruto de
$25,493 - Todas las Prestaciones de ley y Superiores
- Bono de puntualidad de 10%
- Bono de asistencia de 10%
- Vales de despensa de 8%
- Fondo de ahorro de 10%
- Seguro de vida
- Contratación directa con la empresa desde el primer día
Zona de Trabajo:
Zona Industrial El Cid, en Colonia Las Bellotas, Nogales Sonora.
(entrando por Fanosa, entre la maquiladora Anaglobal y el parque recreativo Bellotas)
-
Customer Service Representative
hace 2 semanas
Nogales, Sonora, México Javid de Mexico S. de R.L. de C.V. A tiempo completoProfesional carrera indistinta- Inglés Avanzado 90% oral y escrito_5 años de experiência en servicio al clienteExperiência en comprasFamiliaridad con sistema chrystal reportsVisa Americana (preferente)Tipo de puesto: Tiempo completoSalario: A partir de $1,000.00 al díaHorario: DiurnoPregunta(s) de postulación: Porcentaje de inglés...
-
Customer Service Analyst
hace 2 semanas
Nogales, Sonora, México ITT, Inc. A tiempo completoResumen de Posición:El Representante de Servicio al Cliente (CSR) da respuesta a las solicitudes de los clientes asignados a su nombre o territorio, atender solicitudes sobre los productos y servicios de la organización, determina el mejor método para resolver los problemas asegurando la satisfacción del cliente, adhiriéndose a las políticas de la...
-
customer service rep
hace 2 semanas
Nogales, Sonora, México ITT Inc. A tiempo completoPosition Summary El Representante de Servicio al Cliente (CSR) da respuesta a las solicitudes de los clientes asignados a su nombre o territorio, atender solicitudes sobre los productos y servicios de la organización, determina el mejor método para resolver los problemas asegurando la satisfacción del cliente, adhiriéndose a las políticas de la...
-
Technical Support
hace 2 semanas
Nogales, Sonora, México Avanos A tiempo completoTech Support Utilize product technical knowledge, communication skills and business expertise to provide internal, external, and international customers with effective product quality and technical support. Process Service abd Repair orders for international customers and ensure that customer expectations are met in a cost effective, timely, and efficient...
-
Sales Representative
hace 2 semanas
Nogales, Sonora, México FPC National A tiempo completoWorking with a premier packaging distributor that is looking for a Sales Rep. Salary range 50k+ w/ commission = 200k+. This role will be in the Nogales, Sonora, Mexico region. Reports to the Director of Sales. Looking for someone who is familiar with farming. Customers in the region are Citrus/ peaches/ nectarines/ cherries/ nuts/almonds/berries. Need...
-
Sr Planner
hace 2 semanas
Nogales, Sonora, México Eaton Corporation A tiempo completoEaton's AER ITD division is currently seeking a Sr Planner.What you'll do:Job SummaryResponsible for the management of Production Control, Materials Planning, Customer and Supplier Delivery, Import/Export tactical activities with the desired goal of managing inventories at their optimum level in keeping while meeting desired Supplier and Customer OTD targets...
-
Sales Support
hace 2 semanas
Nogales, Sonora, México Fastenal A tiempo completoOVERVIEW: Working as Full-time Sales Support, you must have a strong interest in sales and enjoy working in a fast paced challenging environment. This is an entry level position that will provide assistance to our customers from our branch located at Ave Álvaro Obregón Km 5.5, Nogales, SON 84094.RESPONSIBILITIES:The duties and responsibilities of this...
-
Field Sales Rep
hace 2 semanas
Nogales, Sonora, México TTI A tiempo completoTTI, Inc., is in search of our next Field Sales for our Mexico branch. The Field Sales Rep sells company products and services to assigned customers in territory. Responsiblities include three primary objectives; creating sales, defending sales, and penetrating sales, for existing and potential customers. Headquartered in Fort Worth, TX, TTI, Inc. is the...
-
Site Manager
hace 2 semanas
Nogales, Sonora, México Atlas Copco Holding Gmbh A tiempo completoSite/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost, delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs....
-
Site Manager
hace 2 semanas
Nogales, Sonora, México Edwards Ltd. A tiempo completoSite/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost, delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs....
-
Site Manager
hace 2 semanas
Nogales, Sonora, México Edwards Ltd. A tiempo completoSite/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost, delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs....
-
Banquero Integral-Suc 4446 Kalitea
hace 2 semanas
Nogales, Sonora, México Citi A tiempo completoThe Branch Personal Executive is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.Responsibilities:...
-
Site Manager
hace 2 semanas
Nogales, Sonora, México Atlas Copco Holding GmbH A tiempo completoSite/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost, delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs....
-
Account Manager
hace 2 semanas
Nogales, Sonora, México Avnet A tiempo completoWho We Are:At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven...
-
Accounts Payable Specialist
hace 2 semanas
Nogales, Sonora, México Avanos A tiempo completoResponsible of register Vendor/Supplier invoices, follow up inquiries with escalations team which will keep constant communication with Buyers, warehouse, and suppliers to solve problems.Will audit Travel expense reports, approving or rejecting according to company travel policies highlighting out of rules expenses, and solving inquiries of reimbursements in...
-
Planning & Fulfillment Specialist
hace 2 semanas
Nogales, Sonora, México ABB A tiempo completoPlanning & Fulfillment SpecialistAt ABB, we are dedicated to addressing global challengesOur core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This position...
-
Master Data Analyst
hace 2 semanas
Nogales, Sonora, México dormakaba A tiempo completoPOSITION OVERVIEW dormakaba is seeking a Master Data Analyst I based in Nogales, MX. The Master Data Analyst I will create and maintain operational, sales and manufacturing data in a variety of ERP and Sales database systems. The MD Analyst will interface with a variety of teams through a ticket request system and project work. WHAT YOU WILL DO ...
-
Mro Buyer
hace 2 semanas
Nogales, Sonora, México Master Lock A tiempo completoCompany DescriptionAbout UsMaster Lock manufactures a broad range of innovative security and safety solutions for your home, office, and industrial settings. Since 1921 Master Lock has been committed to providing high quality products that provide security and peace of mind for our customers. Master Lock and our sister brand SentrySafe are part of Fortune...
-
Generalista Sr Recursos Humanos
hace 2 semanas
Nogales, Sonora, México Eaton A tiempo completoEaton's IS AER ITD division is currently seeking a Generalista Sr Recursos Humanos.What you'll do:BASIC FUNCTION:The Sr HR Generalist is responsible for directly assists HR Manager in developing, implementing and administering HR policies, programs and initiatives to support plant's business objectives. Incumbent supports management and employees in areas of...
-
Customer Service Representative
hace 4 semanas
Nogales, México Javid de Mexico S. de R.L. de C.V. A tiempo completoProfesional carrera indistinta - **Inglés Avanzado 90% oral y escrito**_ 5 años de experiência en servicio al cliente Experiência en compras Familiaridad con sistema chrystal reports Visa Americana (preferente) Tipo de puesto: Tiempo completo Salario: A partir de $1,000.00 al día Horario: - Diurno Pregunta(s) de postulación: - Porcentaje de...
-
Customer Service
hace 3 semanas
Nogales, México Kelly Services A tiempo completoEmpresa Transnacional de Manufactura (Victory Packaging) solicita: **Ejecutiva de Atención a Clientes** (Customer Service) **Requisitos**: - Licenciatura terminada en Administración, Logística, Ingeniería Industrial o afín. (pasante o titulado) - Trabajo de Lunes a Viernes, en un horario de 8 am a 5:30 pm - Inglés medio (lectura, escritura y...
-
Customer Service Representative Ii
hace 2 semanas
Nogales, México Master Lock A tiempo completo**Descripción de la empresa** Sobre nosotros** **Master Lock** fabrica una amplia gama de soluciones innovadoras de seguridad y protección para su hogar, oficina y entornos industriales. Desde 1921, **Master Lock** se ha comprometido a proporcionar productos de alta calidad que brinden seguridad y tranquilidad a nuestros clientes. Master Lock y nuestra...
-
Customer Support Associate Ii
hace 3 semanas
Nogales, México Arrow Electronics, Inc. A tiempo completo**Position**: Customer Support Associate II Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...
-
Srmgr-sales Ii
hace 3 semanas
Nogales, México Marriott International, Inc A tiempo completo**Job Number** 24050884 **Job Category** Sales & Marketing **Location** Fairfield Inn & Suites Nogales, Boulevard El Greco 45, Nogales, Sonora, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and managing large group/catering...
-
Customer Service Rep
hace 3 meses
Nogales, México ITT, Inc. A tiempo completoResumen de Posición: El Representante de Servicio al Cliente (CSR) da respuesta a las solicitudes de los clientes asignados a su nombre o territorio, atender solicitudes sobre los productos y servicios de la organización, determina el mejor método para resolver los problemas asegurando la satisfacción del cliente, adhiriéndose a las políticas de la...
-
Customer Service Analyst
hace 4 semanas
Nogales, México ITT, Inc. A tiempo completoResumen de Posición: El Representante de Servicio al Cliente (CSR) da respuesta a las solicitudes de los clientes asignados a su nombre o territorio, atender solicitudes sobre los productos y servicios de la organización, determina el mejor método para resolver los problemas asegurando la satisfacción del cliente, adhiriéndose a las políticas de la...
-
Technical Support.
hace 4 semanas
Nogales, México Avanos A tiempo completoTech Support Utilize product technical knowledge, communication skills and business expertise to provide internal, external, and international customers with effective product quality and technical support. Process Service abd Repair orders for international customers and ensure that customer expectations are met in a cost effective, timely, and efficient...
-
HR Operations Analyst
hace 3 días
Nogales, México ITT Inc. A tiempo completoPosition Summary This position is the first point of contact for all incoming inquiries, issues and work request related to HR administration and transactions; managing complex cases to closure, escalating case as needed; delivers accurate and timely processing of HR transactions and delivers outstanding customer service to internal customers. ...
-
Field Sales Rep
hace 4 semanas
Nogales, México TTI A tiempo completoTTI, Inc., is in search of our next Field Sales for our Mexico branch. The Field Sales Rep sells company products and services to assigned customers in territory. Responsiblities include three primary objectives; creating sales, defending sales, and penetrating sales, for existing and potential customers. Headquartered in Fort Worth, TX, TTI, Inc. is the...
-
Banquero Integral-suc 4446 Kalitea
hace 1 mes
Nogales, México Citi A tiempo completoThe Branch Personal Executive is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer...
-
Purchasing and Planning Supervisor
hace 3 semanas
Nogales, México Prysmian Group A tiempo completoTeam overview and job responsibilities Job responsibilities Supervise raw material to identify, solve and prevent shortages Negotiate with suppliers to ensure correct inventory levels avoiding expedited, short and over inventory. Monitor inventory levels to ensure we meet goals (DIO). Ensure the timely and proper involvement of the purchasing team in...
-
Account Manager
hace 3 semanas
Nogales, México Avnet A tiempo completoWho We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re...
-
Spt - Integrated Production Unit Leader
hace 4 semanas
Nogales, México ABB A tiempo completo**SPT - Integrated Production Unit Leader**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Spt - Integrated Production Unit Leader
hace 2 meses
Nogales, México ABB A tiempo completo**SPT - Integrated Production Unit Leader**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Planning Supervisor
hace 2 meses
Nogales, México Eaton A tiempo completoEaton’s IS AER ITD division is currently seeking a Planning Supervisor. **What you’ll do**: Job summary The Planning Supervisor is responsible of management and implementation of activities associated with Production Control, Materials Planning, Scheduling and Master Planning with the desired goal maintaining and developing production plan that meets...
-
Planning Supervisor
hace 4 semanas
Nogales, México Eaton A tiempo completoEaton’s IS AER ITD division is currently seeking a Planning Supervisor. **What you’ll do**: Job summary The Planning Supervisor is responsible of management and implementation of activities associated with Production Control, Materials Planning, Scheduling and Master Planning with the desired goal maintaining and developing production plan that meets...
-
Accounts Payable Specialist
hace 2 semanas
Nogales, México Avanos A tiempo completoResponsible of register Vendor/Supplier invoices, follow up inquiries with escalations team which will keep constant communication with Buyers, warehouse, and suppliers to solve problems. Will audit Travel expense reports, approving or rejecting according to company travel policies highlighting out of rules expenses, and solving inquiries of reimbursements...
-
Production Supervisor-4
hace 3 semanas
Nogales, México Prysmian Group A tiempo completoTeam overview and job responsibilities Job responsibilities Reporting to the Production Manager, has the responsibility to manage the production equipment/personnel to produce quality parts on time. He has the responsibility and authority to comply with all activities related to quality and EMS should comply with IATF 16949:2016 and ISO-14000 Directs...
-
Sales Specialist
hace 3 semanas
Nogales, México ABB A tiempo completo**Sales Specialist - Low and Medium Voltage - Sonora**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...