Relationship Manager/Product Support Analyst
hace 3 semanas
We are looking for someone with strong analytical and BA skills, excellent communication and collaboration abilities, as well as documentation skills. Experience in support or operational project work is preferred. Must be willing to work 7am - 6pm Mexico Time Zone, 4 days a week. WHAT YOU GET TO DO:As an RM1, you will be a key technical contributor, leveraging your expertise and experience to drive the successful execution of a project. This role involves not only hands-on technical responsibilities but also leadership and mentorship to ensure the growth and proficiency of the team.Technical leadership- Provide technical expertise and guidance to the team on case review with proper documentation on cases in CB/DfM/CSI tool. Follow and enforce to follow the processes.Project Management- Help in the development of project plans, set milestones. Identifying and mitigating risks as needed. Prepare re-occurring issues documentation.Team Collaborations- mentor & coach juniors in their questions/concerns/clarifications. Training new RMs in the project as and when needed.Innovation & Optimization- Continuously evaluate and optimize existing processes and systems. Introduce and implement innovative solutions to enhance system efficiency and performance.Quality assurance and problem-solving skills- Ensure high-quality standards. Address complex technical issues and provide effective solutions.Collaboration with leadership- Collaborate with TL/Manager to align engineering strategies with overall business objectives. Provide input for technology-related decision-making and long-term planning.WHAT YOU BRING:Minimum 3 years of relevant experience in providing support or an equivalent combination of education and experience.Customer centric mindset with a passion for delivering exceptional customer experiences.Experience in program/project management and process improvement, preferably in a support/operational project environment.Excellent leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels.Strong understanding of software architectures, Microsoft products, software lifecycle methodology, and information systems development required.Sound problem resolution, judgment, and decision-making skills required.Analytical mindset with the ability to interpret data and make data driven decisions to improve support operations.Must be able to communicate effectively.Strong technical design and process analysis skills may be required.Strong business-analyst background preferred.Bachelor’s degree in computer science, Information Technology, or related field required.MORE ABOUT WIMMER SOLUTIONSWimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit http://wimmersolutions.com/careers and talk to a recruiter today
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Relationship Manager/Product Support Analyst
hace 3 semanas
Estado de Nuevo León, México Wimmer Solutions A tiempo completoExperience in support or operational project work is preferred. As an RM1, you will be a key technical contributor, leveraging your expertise and experience to drive the successful execution of a project. Project Management - Help in the development of project plans, set milestones. Team Collaborations - mentor & coach juniors in their...
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Relationship Manager/Product Support Analyst
hace 3 semanas
Nuevo León, México Wimmer Solutions A tiempo completoWe are looking for someone with strong analytical and BA skills, excellent communication and collaboration abilities, as well as documentation skills. Experience in support or operational project work is preferred. Must be willing to work 7am - 6pm Mexico Time Zone, 4 days a week. WHAT YOU GET TO DO: As an RM1, you will be a key technical contributor,...
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Relationship Manager/Product Support Analyst
hace 3 semanas
Estado de Nuevo León, México Wimmer Solutions A tiempo completoWe are looking for someone with strong analytical and BA skills, excellent communication and collaboration abilities, as well as documentation skills. Experience in support or operational project work is preferred. Must be willing to work 7am - 6pm Mexico Time Zone, 4 days a week. WHAT YOU GET TO DO: As an RM1, you will be a key technical contributor,...
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Client Relationship Manager
hace 3 semanas
Nuevo León, México AMS A tiempo completo**About Us**:We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...
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Support Engineering Manager
hace 3 semanas
nuevo león, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Relationship Manager
hace 3 semanas
León, México Global Payments Technology, S.A. de C.V. A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Project Analyst
hace 6 días
Nuevo León, México AMS A tiempo completo**About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...
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Catalog Analyst
hace 3 semanas
nuevo león, México First Brands Group, LLC A tiempo completoCatalog Analyst First Brands Group is looking for a Catalog Analyst to support its catalog and e-Data strategy. The role will be responsible for creating, maintaining, and distributing product and catalog data. This position will collaborate closely with our global catalog, product management, and product engineering teams to execute these job duties....
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Senior Group Manager, Commercial Relationship Leadership
hace 3 semanas
León, México Citigroup A tiempo completoA leading financial services company is seeking a Senior Group Manager to lead a team of relationship managers in León, Guanajuato. This role involves executing functional strategy, managing budgets, and ensuring team performance. Candidates should have 15+ years of relevant experience and strong managerial skills; a Bachelor's degree is required, and a...
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Senior Group Manager, Commercial Relationship Leadership
hace 3 semanas
León, México Citigroup A tiempo completoA leading financial services company is seeking a Senior Group Manager to lead a team of relationship managers in León, Guanajuato. This role involves executing functional strategy, managing budgets, and ensuring team performance. Candidates should have 15+ years of relevant experience and strong managerial skills; a Bachelor's degree is required, and a...
