Customer Engineer

Customer Enablement Engineer – Mexico (Mexico City)SummaryThe Enablement Engineer (EE) supports prospects, partners, and customers during pre-sales, trials, onboarding, and upsell activities. This role works closely with Sales and Service Delivery to show the company’s value, remove technical obstacles, and help customers succeed throughout their lifecycle.Introduce & Demonstrate Company to Prospects & PartnersDefine & Confirm Technical Requirements for Trials, POVs, & OnboardingLead POVs & Ensure Technical SuccessSupport Adoption & Upsells through Onboarding, Training, & New Product IntroductionsRepresent Customer Needs Internally with Product, Sales, & Service Delivery TeamsAreas of ResponsibilityPre-Sales, Trials, Training, Onboarding, Partner Enablement, Upsell Enablement, POV LeadershipDirect ReportHead of Enablement EngineeringKey ResponsibilitiesDomain ExpertDeliver Company Demos & Technical PresentationsTrain Partners & Sales Teams on Product Positioning & Technical UsageMaintain CDA Templates, RFP Materials, & Enablement AssetsRepresent Company at Partner Events, Webinars, & Industry SessionsTest Company Features, Report Bugs, & Provide Feedback to Improve Product QualityScope & Pre-Sales EngagementDocument Customer Technical Requirements in HubSpotCreate & Review Scopes for Trials & POVs with LeadershipEnsure Required CRM Fields are Accurate & Up-to-DateProof-of-Value (POV) LeadershipLead POV Kickoff Meetings & Align on Goals & ExpectationsRegister & Manage POVs on TotangoCoordinate with SDEs for Technical SetupRun POV Workshops & Final Review SessionsStay Engaged with Prospects During Trials & Escalate Issues when NeededSales & Upsell SupportSupport Sales Representatives by Verifying Quote Scope when NeededJoin Pricing or Commercial Discussions when Technical Scope Impacts StrategyExplain Company’s Technical Value During Customer MeetingsSupport Upsell Trials & new Product EnablementOnboarding & Go-LivesLead Onboarding Kickoffs, Workshops, & Training SessionsTrack Onboarding Progress in TotangoWork with SDEs During Go-Lives (Lead Complex Cases & Support Standard Ones)Promote the Enablement FunctionCreate Training Materials & Onboarding ContentDeliver Ongoing Enablement for Partners & ResellersActs as a Trusted Technical Contact for Customers Adopting New FeaturesHandoff Model with Service DeliveryTrials: EE defines scope, leads workshops, and manages customer engagement. SDE handles technical setup and tickets.Onboarding: EE leads kickoffs and workshops. SDE takes long-term technical ownership afterward.Go-Lives: EE supports selected key accounts. SDE leads standard go-lives. SDETL supports escalations.RequirementsCore Technical & Domain SkillsStrong Understanding of Mobile Application Architecture (APIs, SDKs, Client-Server)Experience with Mobile Security Concepts (Encryption, Authentication, Runtime Protection)Ability to Analyze Application Behavior Logs, Debuggers, & Monitoring ToolsFamiliarity with SaaS Platforms, Subscriptions, & Feature-Based LicensingExperience Supporting Trials, Proofs-of-Concept, or Technical EvaluationsPre-Sales & Enablement SkillsAbility to Translate Business Needs into Technical SolutionsExperience Leading Demos, Workshops, & Training SessionsOwnership of Technical Success During Trials, POVs, & OnboardingComfortable Acting as a Technical Expert in Sales ConversationsAbility to Support Upsells by Aligning Technical Values with Customer NeedsCustomer & Partner EngagementExperience Working with Partners, Resellers, or System IntegratorsAbility to Work with Sales, Product, Engineering, & Customer Success TeamsStrong Customer Advocacy Skills & Ability to Influence Internal TeamsComfortable Handling Escalations & Executive-Level Discussions