Customer Service Representative

hace 4 semanas

Reynosa Tamaulipas MX Johnson Controls International A tiempo completo

What you will do:

  • Interact with customers to address their concerns, answer their questions and assist them with their needs.
  • Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and time

How you will do it:

  • Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Purchase and Forwarder.
  • Maintenance of planned shipping days (delays, customer requests, etc)
  • Handle customer questions on deliveries, delays, problems, etc.
  • Handle customer questions effectively and in a service-oriented manner
  • Inform customers about changed delivery times and equivalent products
  • Prepare product and customer reports by gathering data collected during customer interactions
  • Participate in risk management, which includes the identification of failure modes, hazards and environmental aspects, their respective assessment and the definition and implementation of controls.
  • Participate in incident and nonconformity investigations as well as in the determination of the necessary corrective actions.
  • Active participation in plant programs such as SafeTrack observations, suggestion box, Employee Idea System, LPA and 6S audits.
  • Participate in the training program of the plant attending trainings as scheduled and, when required, acting as internal instructor.
  • Comply with the documented procedures, instructions, and standards of the Integrated Management System and, when required, participate in their review and improvement.
  • Identify and report any injury or potential injury and any potential environmental impact.
  • Identify and intervene to correct unsafe acts and recognize safe behavior
  • Identify and intervene to correct unsafe and off standard conditions, when immediate correction is not possible report to direct manager or to the corresponding department.

What we look for:

  • 1 - 3 years’ experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user.
  • Fluent in English
  • Responsible, well organized, immediate response to all internal and external customers.
  • Communication and interpersonal skills
  • Customer oriented with focus on details
  • Ability to interact with global teams to develop data analytics and facilitate interaction with business teams within supply chain

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