Junior Technical Customer Support Engineer
hace 4 semanas
Join the Kondor Engineering Support Group team in Guadalajara and be a key player in providing top-notch customer service to clients both locally and internationally. As a member of the Fusion Capital Kondor team, you will work with a leading trade and risk management solution that supports global trading activities. Our platform offers flexibility, customization, and real-time coverage across different asset classes and market instruments. We are looking for motivated individuals who are keen to learn and contribute to our dynamic team.
Responsibilities & Deliverables:
As a Junior Technical Customer Support Engineer, your main tasks include:
Timely User Support:
- Addressing user requests within defined Service Level Agreements (SLAs).
- Assisting clients in effectively using our product based on their requirements.
- Keeping clients updated on the progress of issue resolution.
- Monitoring and handling issues escalated to other departments to ensure client satisfaction.
- Working with the triage team after gaining adequate experience.
- Contributing to regular and ad-hoc reports.
- Offering constructive feedback to other departments.
- JIRA Integration:
- Logging defects in JIRA when needed.
- Utilizing JIRA for effective issue tracking and resolution.
Communication Skills: Excellent verbal and written communication skills.
Analytical Mindset: Strong problem-solving skills and keen attention to detail.
Customer Focus: Genuine interest in understanding and fulfilling client needs.
Language Proficiency: Proficient communication in English, both written and verbal.
Education (an asset): Degree or experience in a relevant field.
Technical Knowledge:
- Familiarity with Unix/Linux/Windows Server environments.
- Understanding of MS-SQL/Sybase databases.
- Knowledge of OpenOIDC/Oauth2/LDAPs (considered an asset).
- Exposure to Kubernetes/OpenShift/Helm (considered an asset).
- Experience with cloud technologies (considered an asset).
-
Junior Technical Customer Support Engineer
hace 4 semanas
Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completoThis company values diversity and is a proud member of myGwork – a leading global platform for the LGBTQ+ business community.Responsibilities:Join the Kondor Engineering Support Group in Guadalajara to provide top-notch customer service to local and international clients.Work with the Fusion Capital Kondor team on a cutting-edge trade and risk management...
-
Junior Technical Customer Support Engineer
hace 1 semana
Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completoThis company values diversity and is a proud member of myGwork – a leading global platform for the LGBTQ+ business community.Responsibilities:Join the Kondor Engineering Support Group in Guadalajara to provide top-notch customer service to local and international clients.Work with the Fusion Capital Kondor team on a cutting-edge trade and risk management...
-
Junior Technical Customer Support Engineer
hace 3 semanas
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesJoin our Kondor Engineering Support Group in Guadalajara, where you'll have a key role in providing outstanding customer service to clients locally and internationally. As a part of the Fusion Capital Kondor team, you'll be working with a top-notch trade and risk management solution that supports global trading operations. Our platform is...
-
First Line Technical Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México ZiffDavis A tiempo completoDescription Position at VIPRE Security Group VIPRE Security Group is a leading provider of advanced security solutions and layered protection, purpose-built to safeguard people and businesses from today's most costly and malicious threats. Leveraging over twenty-five years of industry expertise, our award-winning security portfolio includes comprehensive...
-
First Line Technical Support Engineer
hace 1 semana
Guadalajara, Jalisco, México ZiffDavis A tiempo completoDescription Position at VIPRE Security Group VIPRE Security Group is a leading provider of advanced security solutions and layered protection, purpose-built to safeguard people and businesses from today's most costly and malicious threats. Leveraging over twenty-five years of industry expertise, our award-winning security portfolio includes comprehensive...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Skilled Wound Care A tiempo completoWe are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Skilled Wound Care A tiempo completoWe are seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text,...
-
Tier One Technical Support
hace 2 meses
Guadalajara, Jalisco, México IBM Interactive A tiempo completoDo you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...
-
Tier One Technical Support
hace 1 semana
Guadalajara, Jalisco, México IBM Interactive A tiempo completoDo you like Technology, helping people, and solving problems? This role is for you As a Tier 1 Technical Support Representative some of your responsibilities will be:Assist with the maintenance and documentation of all facets of reliable, efficient, customer service.Provide assistance to all members in the use of our computer network, workstations, and...
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Diligent A tiempo completoAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Technical Support Specialist
hace 1 semana
Guadalajara, Jalisco, México Diligent A tiempo completoAbout UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are...
-
Jr Implementation Engineer EA/CC
hace 2 semanas
Guadalajara, Jalisco, México GlobalLogic A tiempo completoJob IRC224309 Location Mexico - Guadalajara Designation Junior Software Engineer Experience 1-3 years Function Engineering Skills Linux, Python, SQL Apply Now Description Imprivata RequirementsJob SummaryThe Implementation Engineer oversees day-to-day delivery of complex technical services to customers; responsible for process management of,...
-
Jr Implementation Engineer EA/CC
hace 1 semana
Guadalajara, Jalisco, México GlobalLogic A tiempo completoJob IRC224309 Location Mexico - Guadalajara Designation Junior Software Engineer Experience 1-3 years Function Engineering Skills Linux, Python, SQL Apply Now Description Imprivata RequirementsJob SummaryThe Implementation Engineer oversees day-to-day delivery of complex technical services to customers; responsible for process management of,...
-
Software Engineer Junior IRC217102
hace 2 meses
Guadalajara, Jalisco, México Hitachi Careers A tiempo completoDescription:Our growing and innovative company is searching for an experienced candidate to fill the Junior Software Design Engineer position.This project involves being part of a highly technical and globally distributed development team, responsible for designing state-of-the-art Automotive Products.As a member of the technical team, you will have the...
-
Software Engineer Junior IRC217102
hace 1 semana
Guadalajara, Jalisco, México Hitachi Careers A tiempo completoDescription:Our growing and innovative company is searching for an experienced candidate to fill the Junior Software Design Engineer position.This project involves being part of a highly technical and globally distributed development team, responsible for designing state-of-the-art Automotive Products.As a member of the technical team, you will have the...
-
IT Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México GlobalLogic A tiempo completoJob IRC225327 Location Mexico - Guadalajara Designation Senior Engineer Experience 3-5 years Function IT Infrastructure Skills Android, Cisco IOS, iOS, MacOS, Network, Telecom-Wireless, Windows Apply Now Description Department/Project DescriptionA customer is a healthcare IT security company. It provides healthcare companies with a platform...
-
IT Support Engineer
hace 1 semana
Guadalajara, Jalisco, México GlobalLogic A tiempo completoJob IRC225327 Location Mexico - Guadalajara Designation Senior Engineer Experience 3-5 years Function IT Infrastructure Skills Android, Cisco IOS, iOS, MacOS, Network, Telecom-Wireless, Windows Apply Now Description Department/Project DescriptionA customer is a healthcare IT security company. It provides healthcare companies with a platform...
-
Jr Implementation Engineer EA/CC
hace 2 semanas
Guadalajara, Jalisco, México GlobalLogic A tiempo completoJob IRC225315 Location Mexico - Guadalajara Designation Junior Software Engineer Experience 1-3 years Function Engineering Skills Linux, Python, SQL Apply Now Description Department/Project DescriptionA customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security...
-
Jr Implementation Engineer EA/CC
hace 1 semana
Guadalajara, Jalisco, México GlobalLogic A tiempo completoJob IRC225315 Location Mexico - Guadalajara Designation Junior Software Engineer Experience 1-3 years Function Engineering Skills Linux, Python, SQL Apply Now Description Department/Project DescriptionA customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security...
-
Technical Support Specialist II
hace 4 semanas
Guadalajara, Jalisco, México Mitratech A tiempo completoAt Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...