Associate Technical Architect

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Our Professional Services Team is made up of consulting professionals; Solution Architects, Engagement Managers, Functional Consultants, Technical Architects and Product Trainers. Our team works together to scope customer requirements, design solutions and then implement solutions that make our customers more successful.

In this role you'll work with some amazing customers to gather business requirements, document functional and technical recommendations and define, document and execute technical solutions. You will work hand-in-hand with a Zendesk Engagement Manager, who is responsible for the project and customer deliverables holistically.

• Participate in Learn Workshops, documenting requirements
• Run Technical Workshops, documenting requirements
• Create Functional and Technical Design Documents based on requirements
• Configure Zendesk based on the agreed Functional Design Document
• Build technical solutions based on the Technical Document Document
• Create custom reports using GoodData (Insights) based on customer requirements
• Engage in multiple projects concurrently
• Maintain technical product expertise across the entire Zendesk product suite
• Keep up to date with web development and customer experience best practices

• Bachelor's degree or minimum 3+ years technical consulting experience
• Experience working on medium to low complex customer engagements
• Experience with various architectures (Web, Enterprise, SaaS) and methodologies
• Experience with JavaScript and HTML/CSS
• Experience with RESTful and JSON API
• Experience with SSO and telephony solutions
• Experience with creation of UI designs
• Good understanding of Project Management and Business Analysis fundamentals
• Good understanding of support processes and infrastructure
• Excellent instincts and ability to interface at a senior level with ease
• Excellent communication, interpersonal skills, and eloquent writing skills
• Passionate about customer service and how it can transform businesses
• Strong organizational skills and the ability to multitask
• Be accountable for billable utilization targets
• Ability to deliver consulting onsite and remote
• Minimal domestic / international travel

• Familiarity with a backend programming language (Ruby, Python, Java, C#, etc)
• Familiarity with a frontend programming language/framework (Javascript, React, Vue, JQuery, etc)
• Familiarity with AWS and/or AWS Certification

Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Mexico City office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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