Technical Mfg Operations Manager

"Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens."

t's an exciting time to work at Cisco

Where every day we live our mission, shaping the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners. Join our world-class supply chain team, a catalyst for change in driving company transformation, supporting innovation, improving productivity and exceeding customer expectations.

Why Cisco?

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

Your role would be to help Cisco Supply Chain to unleash the full power of digitization. As we are subject to a constant change deploying processes, policies and technologies to help us to be successful and we need talented individuals like you to contribute to our journey.

You will be part of a Regional Supply Chain Operations team accountable of guiding and leading our manufacturing partners to meet our customers' expectations as well as helping Cisco to create, implement and adopt new processes, platforms and technologies that enables better customer experience.

We are looking for authentic, self-motivated and passionate candidates willing to enroll to a best-in-class team. Analytical in thinking, curious about how things are working and hands-on preference. A candidate that actively seeks opportunities for improvement, increase efficiency by digitizing, simplifying and automating our processes and tools.

Be you, with us #WeAreCisco

The Technical Manufacturing Operations Manager is the primary technical interface to the Manufacturing Partner site and is accountable for driving both Operational Perfection (Delivery, Quality, and Cost) and Factory Excellence (capability, efficiency, security and sustainability). This position manages a team of engineers in one or several of the following fields: Test/Software Development, Electrical, Mechanical and Manufacturing to drive product quality in the factory. Position requires strong knowledge on PCBA manufacturing operations and SMT technology roadmap. This leadership position works with the Director of Regional Operations.

What You'll Do

Accountable for driving manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost and transformation.

Ensure the EMS Partners sites have the outstanding Quality Management System (QMS) deployed throughout their operation.

Builds strong organization with leadership bench strength, capabilities for the future, engagement and Cisco culture.

Leads a team of engineers in one or several of the following disciplines: Test/Software Development, Electrical, Mechanical and Manufacturing.

Partners with various cross-functional organizations including Product Operations, Supplier Management, Planning, Fulfillment, Technology and Quality to drive business outcomes.

Drive qualification of SMT lines for next gen PCBA technologies, BGA, edge bonding, large press fit connectors, and process characterizations.

Supervise operational excellence metrics ETE Yield, timely Delivery, CT2R, NMS budget, etc. and accountable for associated business results.

Accountable to solve any factory related quality issues and to handle line alert and line stop situation.

Drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and product lead time.

Responsible for all Quality and Technical audit with the EMS partners factories.

Focus on Supply Chain innovation through process, tools and test reengineering and implementation.

Support the enablement of new manufacturing nodes from the manufacturing and test perspective.

Who You Are

12+ years of broad Supply Chain Operations experience in manufacturing, process and test development engineering.

3+ years of personnel management experience and/or leadership role in Supply Chain.

Strong knowledge and experience in technical operations and factory management.

Education - Engineering degree in Electrical, Industrial, or Mechanical. Master in Sciences and/or Business a plus.

Skills Required:

Develop solutions to complex problems which require creativity.

Team building and Matrix management.

Strong leadership skills.

Great communication skills.

Ability to develop and execute short and long-term technical strategies.

Ability to influence teams and stakeholders to achieve a shared vision and drive accountability.

Ability to collaborate and connect people.

Ability to build, empower, and nurture the world-class team and well connected with global teams.

Servant leader.

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.