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Application Support Engineer

hace 4 meses

Guadalajara, Jalisco, México Cognizant A tiempo completo


Lead Software Engineer

Qualification:

Graduate

Responsibility:

Establishing a strong community of engineers:

  • *Clearly undestrand community career lattice and be able to explain the same to team members.
  • *Demostrate appreciation of diversity and inclusion in professional interactions.
  • *Highlight any observable deviations in areas of diversity and inclusion.
  • *Take concious effort to improve the diversity quotient of the teams during recruitment.
  • *Organize educational, inspiring, bonding community events (inperson and virtual).
  • *Conduct hiring discussions.
  • *Identify potential retention risks and take mitigation measures.
  • *Formulate evaluation criteria for recruitment.
  • *Participate in college recruitment, summer programs, hackathons, job fairs, etc to attract new hires to Cognizant.
  • *Facilitate mentorship process in a small community of members.
  • *Mentor the team on community brand positioning strategies.
  • *Participate in external brand positioning activities.
  • *Report any deviations from people practices that do not reflect organizational values.
  • *Conduct people management processes with fairness, transparency and diligent.
  • *Contribute to design and establishment of people management processes.

Delivering superior engineering outcomes:

  • *Be able to effectively elicit role and project expectations and explain the same to stakeholders participating in talent.
  • *Understand the competencyproficiency role mapping for self.
  • *Solicit performance feedback and use it to identify proficiency gaps in the remit of the role.
  • *Periodically evaluate team performance and provide the adequate feedback required to help members move along the path to.
  • *Track the team performance on a regular basis and report any risk to delivery.
  • *Contribute to and lead community members in building knowledge management repository.
  • *Be aware of community capabilities available from other communities and facilitate leveraging them as and when needed.
  • *Make judicious and practical commitments while undertaking engineering responsibilities.
  • *Highlight any dependencies, risks and bottnecks which can influence your commitments.
  • *Make every effort to ensure your commitments are honoured and delivered.
  • *Reviews the engineering metrics with Engineering manangers to ensure that the project goals and customer goals are met.
  • *Reviews the deliverables and engineering metrics of the account with Engineering Managers to ensure that the SOW clauses.
  • *Discuss competency of the Community members with the Engineering managers and perform corrective action based on gaps.
  • *Provide honest consistent feedback to peers and team members.
  • *Encourage Community leads to attend courses on giving proper feedback and mentoring.
  • *Recognize team members for job well done and nominates for recognition.
  • *Guide team members in coming up with an improvement plan when applicable.
  • *Understand the metrics that are relevant for benchmarking diffrent activities.
  • *Understand the impact of the metrics to the business outcomes of the customer.
  • *Understand how the metrics are mapped and tracked in Cognizant system.

Fostering strong competency:

  • *Identify the enablement needs of the team under direct supervision.
  • *Lead knowledge sharing sessions in your area of expertise.
  • *Work with enablement teams to tailor the programs relevent to members.
  • *Set up strategy and processes for driving competency gap identification and closures at a community level.
  • *Drive bestpractices for eliciting competencyproficiency gaps.
  • *Set up a plan for closing individual rolecompetency gaps and work towards the same.
  • *Help team members understand the diversity of career opportunities available in CDE and across Cognizant.
  • *Observe capabilities of team members and discuss how their aspirations can be fulfilled thorugh the organizational career lattice.
  • *Facilitate participation of team members in various experience building forums.

Operating efficiently:

  • *Ensure the skill profile and resume are kept current.
  • *Manage a roster of interview panelists from your team and ensure nominations are load balanced and respect individual constraints.
  • *Track the progress of interview, offer letter and onboarding dates for hiring requirements in your engagement/account/customer context.
  • *Prepare knowledge base for providing engagement related induction to new joiners from engineering community.
  • *Extend support for helping new community members settle into their new role, including logistical help if required.
  • *Trigger a conversation with HCM supervisor for rotation as per the policy.
  • *Upskill oneself with new skills while on the job to make oneself eligible for rotation.
  • *Be accountable for resolving any conflicts transparently and fairly during the performance management process.
  • *Drive community specific performance management operational processes.
  • *Keep a tab on the Rewards and Recognition process, rewards granted and works with operations team for required changes.
  • *Motivate leads and Managers to reward associates in an appropriate and timely manner.
  • *Update Resume in HCM and ensure skill profile in MyCareerApp are current.
  • *Mentor your teams to keep record the skill profile promptly and bring newly acquired skills and proficiencies to the notice of their home manager.
  • *Contributes to the talent profiling framework and the benchmark associated with the various role & responsibility.
  • *Discussion with the associate on the competency gaps and remedial steps required to overcome the gaps.

Building strong Organizational Interconnects:

  • *Drive discussions with your team on identifying capabilities and ambitions of moving to a different career track.

Building Engineering Mindshare:

  • *Identify ideas that can be converted into reusable assets.
  • *Contribute towards creating reusable assets.
  • *Contribute to white papers under guidance.
  • *Contribute to experience papers under guidance.
  • *Contribute to case studies under guidance.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.