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IT Support Associate II, Operations Technology Information Technology

hace 3 meses

Guadalajara, Jalisco, México Amazon A tiempo completo

Las operaciones están en el corazón del negocio de Amazon. Somos conocidos por nuestra velocidad, precisión y servicio excepcional. Nuestros edificios entregan decenas de miles de productos a cientos de países en todo el mundo, todos los días. Tecnología de Operaciones Tecnología de la Información (OpsTech IT) brinda soporte de TI global continuo a las operaciones de Amazon como una pieza vital del rompecabezas. Estamos buscando personas motivadas para asumir nuevos desafíos y motivar a los equipos para fomentar soluciones a los obstáculos que enfrentamos. Juntos, nos hacemos cargo de lo que hacemos, ya sea respaldando la infraestructura de TI, desarrollando nuevas tecnologías internamente, lanzando una nueva instalación de Amazon Operations o deleitando a nuestros clientes entregándoles paquetes directamente.

Sobre el papel

Como asociado de soporte de TI II, utilizará sus habilidades para ayudar al equipo de operaciones a resolver problemas técnicos dentro de una instalación de Amazon Operations que abarca una multitud de disciplinas técnicas. Estamos comprometidos con la mejora; se le alentará a participar en las oportunidades de desarrollo profesional que se presenten para progresar en su carrera en Amazon.

¿Qué ofrecemos?

Amazon ofrece paquetes de compensación competitivos. Pero espera, hay más: no usamos traje y corbata Ven tal como eres porque jeans, camisetas, zapatillas y, en ocasiones, un chaleco de seguridad de neón serán tu atuendo diario

Key job responsibilities
  • Asignación, mantenimiento y solución de problemas de equipos de TI utilizados en las instalaciones de Amazon Operations.
  • Maneja solicitudes y procedimientos de soporte a través de la red.
  • Colaborar en la formación de nuevos empleados.
  • Aprendizaje continuo de nuevas tecnologías.
  • Capacidad para dar soporte a clientes desde múltiples edificios en el área, así como a clientes remotos.

Cualificaciones básicas
  • Más de 1 año de experiencia en soporte de sistemas operativos Windows, Mac o Linux en entornos corporativos
  • Experiencia en la solución de problemas de sistemas informáticos integrados e interdependientes
  • Experiencia en el mantenimiento de impresoras térmicas de Zebra y en la solución de problemas de clientes ligeros, ordenadores, escáneres y terminales portátiles portátiles
  • Escuela secundaria o equivalente

Basic Qualifications

  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • Experience troubleshooting integrated and interdependent computer systems
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
  • High school or equivalent

Preferred Qualifications

  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Experience in a dynamic environment with a high degree of customer service

Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A2727202