First Line IT Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Ntt Data A tiempo completo
IT Support Role Overview

At Ntt Data, we are seeking a skilled First Line IT Support Specialist to provide exceptional support to our global employees for all Information Technology (IT) Infrastructure and Application related incidents. This role involves advising and assisting users in solving problems related to hardware, software, networks, and peripherals using available technology. The ideal candidate will have strong analytical and problem-solving skills, with the ability to study and analyze system needs, troubleshoot technical issues, and train users on IT systems. Key responsibilities include:

• Providing user support and new hire system setups
• Analyzing system needs and troubleshooting technical problems
• Advising users on IT report capabilities and limitations
• Performing end-user training when necessary

Requirements

The successful candidate will have a strong understanding of IT systems and technologies, with excellent communication and interpersonal skills. If you have a passion for IT and a desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

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