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Platform Support Specialist
hace 3 meses
Job Overview
At Schenker International S.A. de C.V. we are looking for a Platform Support Specialist to be part of our IT team, for our office in Guadalajara, Mexico, who will be responsible for supporting DB Schenker's Cloud environments based on a multi-hybrid-cloud architecture using global support processes and tools.
This role contributes to the Cloud Journey of DB Schenker by operating the infrastructure stack of the Schenker Cloud platform conducting standard operations tasks, utilizing our modern IaC stack.
What will be your challenges?
- Maintain stable service operation within time zone.
- Perform regular monitoring, verifying and reviewing of managed resources status.
- Perform preliminary investigation and provide possible workaround applied to customer incidents.
- Perform continuous support for customer service requests, incl. new provision, build, configuration based on service catalogue following the given SOPs
- Defer and gather respective incidents and report as problem to engineering level.
- Maintain and track SLAs in incident management, escalate when needed.
- Bachelor's degree in Computer Science or related disciplines
- +3 years' experience in 1st or 2nd level IT Support
- Experience with cloud computing and orchestration (based on AWS or Azure)
- Experience in applying Infrastructure as Code (IaC) paradigms
- Preferred applied tool knowledge: Terraform, CHEF, GIT, Jenkins, AZURE DevOps
- Basic knowledge of ITIL processes (Foundation Level)
- Basic knowledge of IT security regulations and standards such as ISO 27001
- Proficient English skills in reading, writing and speaking for clear communication with global teams
- Customer and service orientation
- Ability to work effectively across diverse organizations, groups and functions
- Flexible thinker able to operate in a changing environment
Many of our jobs come with great benefits and career path opportunities:
- Generous and additional vacation and yearly bonus schemes
- Financial savings and various insurance options
- Grocery & restaurant vouchers
- Flexible & hybrid working models
- Global & multicultural environment: Collaborate with colleagues all around the world.
- Language courses
- Mentorship, career program & development opportunities
- Learning & education programs
- Mental health & support initiatives
You can begin by applying above or visit us at
Stay Connected With Us
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DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
