
Customer Support Specialist
hace 3 días
**About TeamViewer**
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind. Our software has been installed on over 2.5 billion devices worldwide, and we have more than 625,000 subscribers.
**Job Summary**
We are seeking a highly skilled Customer Support Specialist to join our team in Guadalajara, Mexico. As a member of our Customer Support team, you will provide Level 1 technical support to end-users and assist with billing.
**Key Responsibilities**
- Promote and maintain a high-quality, professional service-oriented company image through outstanding delivery of customer satisfaction objectives
- Conduct online demonstrations to explain software functionalities to existing customers as needed
- Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
- Determine potential for sales opportunities and forward sales leads to the responsible teams
- Make customer satisfaction calls and participate in surveying customers to further improve service delivery
**Requirements**
- High School diploma or GED
- Associates or Bachelors degree in a relevant field or equivalent work experience
- 1+ years prior work experience in a high-volume call-center, customer care role
- Excellent oral and written fluency in French and English
**What We Offer**
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Quarterly teambuilding events, leadership luncheons, and company-wide 'All Hands' meetings
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