Incident Manager IRC212931

Encontrado en: beBee jobs MX - hace 2 semanas

Ciudad de México, Ciudad de México Hitachi Careers A tiempo completo

Description:

Operates and executes incident and problem management, which may also give rise to change
management. These processes are executed within both ITIL and other industry standard processes and
principles. Operationally uses the processes that are sustainable, consistent, and standard in way that
meets service objectives/targets (e.g., SLA metrics). The Incident Manager is both hands-on and is also
involved in the continuous evolution of service operational practices. The Incident Manager will have and
intimate understanding of PaaS Incident Management process, procedures and tasks. The Incident
Manager is also articulate, able to describe challenges to audiences of all levels, able to plan and to exercise
sound judgement when managing client risk.

Requirements:

  • Executes and promotes critical and other problem management processes across global operations.
  • Operationalized agreed governance with client (e.g., critical incident process).
  • Manages vendor's performance (e.g., incidents, changes, and problems).
  • Orchestrate planning and deployment of resources to mitigate a specific problem.
  • Single-Point-of-Escalation for daily operational matters in relation to incident and problem
management.

  • Strong collaboration with peers
  • Ensures that hosting partner can provide the minimum agreed service commitments and manages
the escalation to the vendor for items that require immediate action.

  • Runs the bridge and secure necessary resources in fixing an incident to restore services/availability
in the event of a critical incident.

  • Manages the communication through regular updates. Prepare the PIR and RCA as the Problem
Manager.

  • Partners with Operations Delivery Manager, works with hosting providers (vendor management),
collaborates across the organization.

  • Share information that leads to increased awareness about ITIL, and other change and problem
management processes being used in PaaS. This includes training and presentation to the
organization of plans, challenges, and opportunities. Contributes to both the knowledge base and
the RAID log.

  • Minimum 3- or 5-years operational account experience with mission-critical services
  • ITIL certified and/or practical experience with the design, implementation, and use of ITIL or other
relevant problem management processes.

  • Critical and independent thinker; but is also collaborative and values team engagement
  • Proactive and takes ownership of assigned areas
  • Respect and understands the importance of deadlines and client communications.
  • Respect and understand the essential use of tools, data and process to be able to communicate
with the clients.

  • Excellent analytical skills
  • A commitment to fostering a collaborative and open culture.
  • Effective communication and collaboration within a large, international organization.
  • Previous experience working in an agile team and an understanding of agile methodologies.
  • The ability to work in, and be part of a global team.
  • Have extensive multi cultural awareness and appreciation for multi cultural teams
  • Have good written and verbal reasoning skills.
Job Responsibilities:

  • Become part of a thriving company comprising collaborative, curious, courageous, and capable
employees

  • Explore a multitude of exciting learning and development opportunities, supported by our unique
learning guild

  • Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and
perspectives

  • Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion,
fostering a truly inclusive and empowering environment.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.

We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.


Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.


By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.


Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd

(TSE:

6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

  • Data Security Manager

    Encontrado en: beBee jobs MX - hace 5 días

    Ciudad de México, Ciudad de México Banco Bilbao Vizcaya Argentaria, S.A. A tiempo completo

    Data Security (Miguel Hidalgo, Ciudad de México)En BBVA llevamos más de 80 años trabajando para nuestros clientes.Nuestro propósito es poner al alcance de todos las oportunidades de esta nueva era.Este propósito refleja nuestro papel facilitador para ofrecer a nuestros clientes las mejores soluciones bancarias, ayudarles a tomar las mejores decisiones...

  • Environment / H&S Senior Specialist temporal

    Encontrado en: beBee jobs MX - hace 2 semanas

    Ciudad de México, Ciudad de México Schneider Electric A tiempo completo

    Environment / H&S Senior Specialist temporal-008VM5This position is for a temporary one-year contract, with the possibility of being hired for an indefinite period depending on results. Support in the review of safety aspects in a construction project within the plantWhat will a candidate get to do in this position?· Leads and promotes a SAFE First...

  • Incident Manager

    Encontrado en: beBee S MX - hace 3 semanas

    Ciudad de México Cisco A tiempo completo

    What You’ll Do All CMS team members are expected to add value in the following areas: · Understand and meet customer agreements (SLO/SLA/commitments) · Follow and participate in the improvement of established team processes · Identify and adhere to cost reduction measures · Accountable for following established team processes ·...

  • Information Protection Incident Manager

    Encontrado en: Jooble MX O C2 - hace 1 semana

    Ciudad de México HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...

  • Incident Manager E&y

    hace 5 días

    Ciudad de México Tech Mahindra A tiempo completo

    **Who is DigitalOnUs by Tech Mahindra?** At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps...

  • Project Manager

    hace 6 días

    Ciudad de México Santander A tiempo completo

    Project Manager Country: Mexico **WHAT YOU WILL BE DOING** - Garantiza que los proyectos sigan planes y plazos específicos del proyecto; entrega informes de estado, registro de problemas y genera la documentación adecuada - Garantiza que el trabajo del proyecto cumpla con todos los níveles de servicio contractuales asociados con la estimación de la...

  • Supplier Inspection

    hace 3 días

    Ciudad de México Citi A tiempo completo

    El Gerente Sénior de Control de Negocios de Cumplimiento logra resultados mediante la administración de equipos y departamentos profesionales. Integra la experiência en la materia y la industria dentro de un área definida. Contribuye a las normas sobre las cuales operarán otros. Requiere una comprensión profunda del modo en el que las áreas se...

  • Quality Manager

    hace 2 semanas

    Ciudad de México Upfield A tiempo completo

    **Quality Manager** **Ciudad de México** **¡Nuestro equipo de Supply Chain está en búsqueda de talento!** Como Gerente de Calidad serás responsable de lograr la satisfacción de nuestros clientes y consumidores a través del cumplimiento de los estándares de calidad corporativos y los requerimiento legales vigentes - Dentro de las principales...

  • Affinity Service Delivery Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Ciudad de México Willis Towers Watson A tiempo completo

    Es un rol que juega un papel primordial en el ciclo de entrega de proyectos tecnológicos para la línea de negocio al conectar con las áreas involucradas desde una perspectiva eficiente y sustentable. Este perfil debe interactuar en detalle con los equipos centrales de tecnología, operaciones y comerciales para garantizar la implementación y desarrollo...

  • WHS Manager

    Encontrado en: Talent MX C2 - hace 3 semanas

    Tlajomulco de Zúñiga, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Mexico is seeking a full-time WHS (Workplace Health & Safety) Manager to serve as a designated safety representative for FC, coordinating and implementing all areas of the Amazon Global Safety Program as directed by the safety leadership. The WHS Manager promotes a positive safety culture while complying with Amazon safety standards and maintaining a...

  • Technical Research Team Manager

    Encontrado en: Jooble MX O C2 - hace 3 semanas

    Ciudad de México Netflix A tiempo completo

    Over 200 million members worldwide love Netflix. When they sit down to watch or play, we want to ensure that nothing gets between them and their favorite shows, movies, and games. And Netflix Customer Service (CS) is here to assist customers when they are in need of help. The Technical Research team sits within the CS Technology team under the CS...

  • Country Security Manager

    hace 5 días

    Ciudad de México Dyson A tiempo completo

    About us: Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in Mexico in 2018 as our first step in to Latin America. Our Mexico office...

  • Sr. Cyber Security Engineer

    hace 3 días

    Ciudad de México Nissan A tiempo completo

    With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We’re...

  • EHS Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Ciudad de México Eaton Corporation A tiempo completo

    Eaton’s EPG CHD EP LATAM division is currently seeking a EHS Manager. What you’ll do: FUNCION PRINCIPAL Diseñar, liderar, y gestionar las estrategias y programas de Seguridad, Higiene y Medio Ambiente que aseguren el cumplimiento legal, normativo y corporativo aplicable al sitio, el alcance de los objetivos locales y corporativos definidos para...

  • Soporte de Aplicativos Jr

    hace 1 día

    Ciudad de México RECRUITMENT IT SOLUTION A tiempo completo

    Importante empresa IT dedicada al mundo tecnológico solicita: **Soporte Aplicativo Jr - CDMX** **Requisitos**: Escolaridad: Ingeniería de Software o carrera a fin a la informática. Ingles: Basico / Intermedio **Experiência en**: - Experiência en algun sistema de incidentes ( Single Trouble Ticket - Service Manager, Remedy, Jira). - Experiência en...

  • Affinity Service Delivery Manager

    Encontrado en: Talent MX C2 - hace 3 semanas

    Ciudad de México WTW A tiempo completo

    Es un rol que juega un papel primordial en el ciclo de entrega de proyectos tecnológicos para la línea de negocio al conectar con las áreas involucradas desde una perspectiva eficiente y sustentable. Este perfil debe interactuar en detalle con los equipos centrales de tecnología, operaciones y comerciales para garantizar la implementación y desarrollo...

  • Delivery Manager

    Encontrado en: beBee S MX - hace 4 semanas

    Ciudad de México Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...

  • CERT Analyst

    Encontrado en: Jooble MX O C2 - hace 2 días

    Ciudad de México Tiger Text A tiempo completo

    Function : Cyber Security Work Level : 1C Reports to : CERT Manager Location : Bosques Terms & Conditions : Full time position, hybrid. Have a medium / high level of English. ABOUT UNILEVER Unilever is the place where you can bring your purpose to life with the work that you do creating a better business and a better world. You will work on...

  • CERT Analyst

    Encontrado en: Talent MX C2 - hace 2 semanas

    Ciudad de México Unilever A tiempo completo

    Function: Cyber Security Work Level: 1C Reports to: CERT Manager Location: Bosques Terms & Conditions: Full time position, hybrid. Have a medium/high level of English. ABOUT UNILEVER Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that...

  • Project Manager Cuentas Clave

    hace 2 días

    Ciudad de México Enlight A tiempo completo

    En Enlight, ¡te estamos buscando! Si eres una persona que busca hacer lo extraordinario, desafías paradigmas, redefines los problemas de manera creativa y tienes pasión por aprender y construir un mejor mundo con ayuda de energía renovable, ¡te queremos en el equipo! **¿Cuál será tu rol?** Serás el responsable de dar seguimiento a las actividades,...

  • Customer Experience Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Ciudad de México Wasson Enterprise A tiempo completo

    About the role Pangea is hiring for a leader within the Customer Experience organization who is an advocate for our customers driving exceptional experiences. This role focuses on continuously improving operations and performance primarily of the internal team. You will have 4-5 direct reports with responsibility for scheduling, workload distribution,...

  • Sr. WHS Program Manager, INTG, WHS Integration

    Encontrado en: Jooble MX O C2 - hace 3 semanas

    Ciudad de México Amazon A tiempo completo

    Sr. WHS Program Manager, INTG, WHS Integration One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, and healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area and given the rapid business growth in...