Manager - Front Desk

hace 2 semanas

Ciudad de México, Ciudad de México W Mexico City A tiempo completo
Job Number
Job Category Rooms & Guest Services Operations
Location W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Candidate Profile Education And Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities
Maintaining Guest Services And Front Desk Goals
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management Of Front Desk Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects And Policies
Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities
Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.
Source: Hospitality Online

  • Front Desk Agent

    hace 2 meses

    Ciudad de México, Ciudad de México Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Front Desk Agent

    hace 2 meses

    Ciudad de México, Ciudad de México Hilton Mexico City Reforma A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...

  • Gerente de Front Desk

    hace 2 semanas

    Ciudad de México, Ciudad de México Accor Mexico A tiempo completo

    Descripción de la empresa¿Por qué trabajar para Accor?Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros,...

  • Gerente de Front Desk

    hace 1 mes

    Ciudad de México, Ciudad de México Accor Mexico A tiempo completo

    Descripción de la empresa¿Por qué trabajar para Accor?Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros,...

  • Mgr-Front Office II

    hace 2 semanas

    Ciudad de México, Ciudad de México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Mgr-Front Office II

    hace 4 semanas

    Ciudad de México, Ciudad de México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Clerk-Front Desk

    hace 2 semanas

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating...

  • Clerk-Front Desk

    hace 2 semanas

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating...

  • Front Desk Manager

    hace 2 meses

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Queretaro Norte, Carretera San Luis Potosi Queretaro #13001, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee,...

  • Front Desk Manager

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Queretaro Norte, Carretera San Luis Potosi Queretaro #13001, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee,...

  • Analista ITSM Release Program Manager ITIL Bilingue

    hace 7 días

    Ciudad de México, Ciudad de México Reclutamiento IT A tiempo completo

    Esta vacante viene de la bolsa de empleo Vacante para la empresa Reclutamiento IT en Gustavo A. Madero, Ciudad de MéxicoSobre nosotrosSomos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y...

  • Manager - Quality

    hace 3 semanas

    Ciudad de México, Ciudad de México The Westin Santa Fe, Mexico City A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe position is responsible for implementing quality assurance processes that meet the...

  • Manager - Quality

    hace 2 semanas

    Ciudad de México, Ciudad de México The Westin Santa Fe, Mexico City A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe position is responsible for implementing quality assurance processes that meet the...

  • First Line Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Teva Pharmaceutical USA A tiempo completo

    IT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities in a fast paced...

  • Senior Service Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Backbase A tiempo completo

    HybridSenior Service ManagerIn this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.What you'll doAs a Service Manager, you are responsible for the successful delivery of pre-configured dev environments...

  • Senior Service Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Backbase A tiempo completo

    HybridSenior Service ManagerIn this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.What you'll doAs a Service Manager, you are responsible for the successful delivery of pre-configured dev environments...

  • Market Quality Manager MSB

    hace 4 semanas

    Ciudad de México, Ciudad de México JW Marriott Hotel Mexico City A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe position is responsible for implementing quality assurance processes that meet the company's...

  • Market Quality Manager MSB

    hace 2 semanas

    Ciudad de México, Ciudad de México JW Marriott Hotel Mexico City A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryThe position is responsible for implementing quality assurance processes that meet the company's...

  • Market Quality Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJJOB SUMMARY The position is responsible for implementing quality assurance processes that meet the...

  • Market Quality Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJJOB SUMMARY The position is responsible for implementing quality assurance processes that meet the...