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Regional Travel Manager

hace 2 meses

Ciudad de México, Ciudad de México FCM A tiempo completo

Regional Travel Operations Manager (LATAM)

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

The Regional Travel Operations Manager ensures full implementation of the COMPANY travel supplier contracts in the designated region, driving compliance to the usage of corporate tools and contracts and adherence to the Global Travel Policy.

This is a regional position and reports into the Global Travel Category Leader.

Key Responsibilities

  • Build the interface between the Travel Procurement organization and the internal customer (travelers, bookers, functional stakeholders)
  • Establish and entertain local travel councils to share and review travel program information and action plans
  • Work closely with the Global Travel Category Lead to ensure the 'traveler community' voice is considered in travel sourcing and travel process design
  • Ensure full implementation of all travel contracts and work closely with the Global Travel Category Lead to assess supplier usage, trends, performance
  • Manage complaints/issue with the TMC operations manager to resolve.
  • Design impactful communication material to engage travelers on new initiatives, opportunities and to drive overall compliance to the travel program and online adoption
  • Assist the Global Travel Category Lead by maintaining an up-to-date library of general traveler queries and act as point of escalation for regional queries
  • Support implementation of new tools and processes to enhance service delivery and program effectiveness
  • Work with the Concur / COMPANY support team to facilitate conversations or feedback sessions with users
  • Respond to Duty of Care initiatives in coordination with COMPANY Group Security
  • Manage local supplier relationships on a day-to-day basis under supervision of Global Travel Category Lead
  • Follow up and ensure reporting on local travel savings initiatives
  • Support negotiations with regional or local suppliers as required

Experience & Qualifications

  • 3+ years' experience in managing corporate travel in a large global corporation and strong understanding of the business travel eco system
  • Customer centric approach with expertise in problem solving
  • Excellent communication skills and ability to build true business partnerships
  • Well-organized, reliable, and pro-active
  • Experience with Concur is a plus
  • An analytical mind with strong business acumen
  • Proficient with Excel, PowerPoint and other MS Office products
  • English as a business language is essential

Work Perks - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

#LI-FR1#FCM#LI-Onsite
Location – Monterrey, México

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at *******