Empleos actuales relacionados con Operations Service Manager - Ciudad de México, Ciudad de México - Softbank Investment advisers
-
Operations Service Manager
hace 7 días
Ciudad de México, Ciudad de México Trax A tiempo completoAbout the RoleTrax is seeking a skilled Operations Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring excellent ongoing service operations for our deployed Trax solution and customers.Key ResponsibilitiesEnsure service delivery occurs within agreed-upon SLAs.Coordinate across various Trax delivery...
-
Operations Service Manager
hace 1 mes
Ciudad de México, Ciudad de México Trax A tiempo completoAbout the PositionThe Operations Service Manager will play a critical role in ensuring the smooth operation of Trax's retail platform, enabling brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable.Key ResponsibilitiesEnsure excellent ongoing service operations for deployed Trax solutions and...
-
Operations Service Manager
hace 3 semanas
Ciudad de México, Ciudad de México Trax A tiempo completoAbout the PositionThe Operations Service Manager will play a critical role in ensuring the smooth operation of Trax's retail platform, enabling brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable.Key ResponsibilitiesEnsure excellent ongoing service operations for deployed Trax solutions and...
-
Operations Service Manager
hace 4 días
Ciudad de México, Ciudad de México Trax A tiempo completoAbout the RoleTrax is seeking a skilled Operations Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring excellent ongoing service operations for our deployed Trax solution and customers.Key ResponsibilitiesMonitor and manage operational metrics to drive continuous improvement efforts for customer...
-
Operations Service Manager
hace 2 semanas
Ciudad de México, Ciudad de México Trax A tiempo completoAbout the PositionThe Operations Service Manager will play a critical role in ensuring the smooth delivery of Trax's retail platform to customers worldwide.Key ResponsibilitiesCoordinate the deployment and ongoing operations of Trax's retail platformEnsure timely and effective issue resolution, maintaining high levels of customer satisfactionDevelop and...
-
Cloud Service Operations Manager
hace 1 semana
Ciudad de México, Ciudad de México Infor A tiempo completoAbout the RoleInfor is seeking a skilled Service Operations Manager to join our team in Mexico City. As a key member of our Infor Managed Services (IMS) team, you will be responsible for managing IMS agreements and ensuring seamless service delivery to our customers.As a Service Operations Manager, you will be the primary point of contact between customers,...
-
IT Service Delivery Manager
hace 2 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoIT Service Delivery Manager ========================= At Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery teams. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and rectifying reliability issues. **Key...
-
IT Service Delivery Manager
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAt Nuvit Service, we are seeking an experienced IT Service Delivery Manager to lead our service delivery team. The successful candidate will be responsible for ensuring seamless delivery of services to our clients.Key Responsibilities:Manage client relationships and exceed expectationsAct as single point of escalation...
-
IT Service Delivery Manager
hace 4 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAbout the Role:We are seeking an experienced IT Service Delivery Manager to join our team at Nuvit Service. As a key member of our organization, you will be responsible for ensuring seamless service delivery to our clients.Key Responsibilities:Lead project teams to deliver services that meet client expectationsRectify...
-
IT Service Delivery Manager
hace 1 semana
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoService Delivery ManagerA service delivery manager at Nuvit Service is responsible for ensuring seamless service delivery to clients. They lead project teams, resolve reliability issues, monitor progress, track KPIs, and manage budgets.Key Responsibilities* Manage client relationships, exceed expectations* Single point of escalation for service-related...
-
IT Service Delivery Manager
hace 3 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAt Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery team. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and resolving reliability issues.Key Responsibilities:Manage client relationships...
-
IT Service Delivery Manager
hace 4 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerAbout the Role:We are seeking an experienced IT Service Delivery Manager to join our team at Nuvit Service. As a key member of our organization, you will be responsible for ensuring the seamless delivery of services to our clients.Key Responsibilities:Lead project teams to deliver value-add services to customersManage...
-
Cloud Service Operations Manager
hace 1 semana
Ciudad de México, Ciudad de México Infor Inc. A tiempo completoCloud Service Operations ManagerAt Infor, we are seeking a skilled Cloud Service Operations Manager to join our team. As a Cloud Service Operations Manager, you will be responsible for scheduling, facilitating, and monitoring operational activities with respect to the IMS contract. You will also monitor project implementations and provide comprehensive...
-
Cloud Service Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Infor Inc. A tiempo completoJob Title: Cloud Service Operations ManagerJob Summary: We are seeking a highly skilled Cloud Service Operations Manager to join our team at Infor Inc. The successful candidate will be responsible for managing the day-to-day operations of our cloud services, ensuring seamless delivery and support to our customers.Key Responsibilities:Act as the primary point...
-
Cloud Service Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Infor A tiempo completoAbout the RoleWe are seeking a highly skilled Service Operations Manager to join our Infor Managed Services (IMS) team. As a key member of our operations team, you will be responsible for managing IMS agreements, ensuring seamless service delivery, and driving customer satisfaction.Key ResponsibilitiesAct as the primary point of contact between customers,...
-
Restaurant Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Sukiya A tiempo completoJob Title: Restaurant Operations Manager Job Summary: We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Sukiya. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that all tasks are completed efficiently and...
-
Cloud Service Operations Manager
hace 3 días
Ciudad de México, Ciudad de México Infor A tiempo completoJob SummaryInfor is seeking a skilled Cloud Service Operations Manager to manage Infor Managed Services (IMS) agreements. The successful candidate will be responsible for overseeing the delivery of high-quality services to customers, ensuring seamless project implementations, and providing comprehensive updates on support and implementation progress.Key...
-
Infrastructure Compliance Manager
hace 3 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IAM ManagerAt Nuvit Service, we are seeking a highly motivated and experienced IAM Manager to join our team. The successful candidate will be responsible for ensuring the preparation and support of IT operations solutions and services, in accordance with industry and organizational best practices, standards, and service requirements.Key...
-
Service Operations Excellence Specialist
hace 2 semanas
Ciudad de México, Ciudad de México KONE A tiempo completoService Operations Excellence SpecialistAre you ready to take your career to the next level as a Service Operations Excellence Specialist at KONE in Mexico City?As a Service Operations Excellence Specialist, you will play a crucial role in supporting the Maintenance Operations Excellence Manager in implementing, ensuring compliance, and maintaining the...
-
Service Operations Excellence Specialist
hace 1 mes
Ciudad de México, Ciudad de México KONE A tiempo completoService Operations Excellence SpecialistAre you ready to take your career to the next level as a Service Operations Excellence Specialist in Mexico City?As a Service Operations Excellence Specialist, you will support the Maintenance Operations Excellence Manager in implementing, ensuring compliance, and maintaining the performance of end-to-end business...
Operations Service Manager
hace 3 meses
About Trax
Trax's mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax's retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers.
Job Description
About Trax
Position Summary
Trax is seeking a talented Operations Services Manager to join our dedicated, passionate team of technology professionals. The OSM will be responsible for helping our company succeed by ensuring excellent ongoing service operations for an already-deployed Trax solution and customer, through excellent ongoing delivery (within agreed upon SLAs) and proactive issue management and resolution.
Location
This role will be staffed to work remotely.
Mission of the Role
Trax aims to be the single point of information for all things in store. We aim to be a reliable, consistent, customer-centric team who delivers the highest quality data and enables our partners to effectively navigate an increasingly complex retail environment. System stability and service quality are table-stakes. The role of the OSM is to allow for our customers to focus on where they truly need to – winning in retail – not with operational issues.
We aim to scale a reliable, effective method of managing all ongoing customer operations, without any degradation in customer service and support, and the OSM is a key piece to this. The OSM will ultimately aid in growing our Deployment Project Manager efficiency by transitioning "live" projects off of their plates and onto an ongoing service delivery routine.
Accountabilities
- Single point of operational delivery for Trax in a "live," deployed state (solution has already been rolled out)
- Accountable to customer's priorities, as defined by the Deployment Project Manager, while ensuring Trax delivery services occur within agreed upon SLAs.
- Focal point for coordination across various Trax delivery services (e.g. recognition team, collection team, professional services team, customer support team, etc)
- Takes ownership of customer's operational needs and stewards them throughout organization as required.
- Maintains continuity in live project operations.
Day to Day Responsibilities
Monitor:
- Effectively leverage performance management framework to track operational metrics, drive root cause analysis, and drive continuous improvement efforts for customer projects.
- Escalate any performance anomalies or degradation to Trax Operations leadership to ensure unified, consistent, clear messaging back to customer.
- Provide a focus for SLA management across the customer base. Ensure systems and structure for tracking and reporting SLAs and client satisfaction are in place and effectively used.
- Ensure and monitor processes are in place to pro-actively protect consistent service quality through management of change control and acceptance into service delivery.
- Track all ongoing issues via Jira and/or Service Now ticketing platforms.
Coordinate:
- Develop strong relationships and rapport with project management team - serving as primary operational contact for Project Managers and sometimes for Account Managers (depending on Customer)
- Manage and coordinate all components of ongoing operations
- Provide problem management support to difficult, high profile customer issues and ensure a corrective action plan is followed for full resolution
- Oversee the integration of all service delivery and constantly improve the quality and inter-working of delivery service for clients
- Lead operational service reviews
Scale:
- Lead project stabilization efforts where necessary (get projects and customers to "green"), 95%+ of OSM's projects in green state at end of each quarter
- Leverage processes and stabilization efforts to minimize human capacity required per project, thus growing the number of projects each OSM has by 2+ each quarter
Core Competencies:
- Technical fluency (SQL, excel macros) are a plus
- Operational, process-driven, and methodical (can built and scale repeatable processes without degrading service)
- Customer-focused, experience in a high intensity operations/delivery environment is a plus
- Track record of driving continuous improvements in a scalable, sustainable manner
- Demonstrable experience of having designed and implemented significant productivity gains as well as customer satisfaction improvements
- Experience with incident and performance management
- Project Management tools – Jira, MS Project (or similar project software) is a plus
- Knowledge of APIs are a plus.
Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.
