Cloud Service Operations Manager

hace 1 semana

Ciudad de México, Ciudad de México Infor A tiempo completo
About the Role

We are seeking a highly skilled Service Operations Manager to join our Infor Managed Services (IMS) team. As a key member of our operations team, you will be responsible for managing IMS agreements, ensuring seamless service delivery, and driving customer satisfaction.

Key Responsibilities
  • Act as the primary point of contact between customers, partners, and Infor departments.
  • Schedule, facilitate, and monitor operational activities related to IMS contracts.
  • Monitor project implementations and provide comprehensive updates on support and implementation progress, issues, key milestones, and risks.
  • Elevate critical issues to prevent service degradation.
  • Participate in project steering committee meetings for operational delivery updates.
  • Ensure a smooth transition from implementation to go-live and stable operations.
  • Provide feedback to Infor consulting teams, partners, and cloud operations to drive continuous improvement.
Requirements
  • ERP experience with SaaS/Cloud solutions.
  • Customer management experience.
  • Excellent written and verbal communication and presentation skills.
  • Experience working in a matrixed environment.
  • ITIL Certification.
Preferred Qualifications
  • Implementation and support experience in ERP and/or SaaS.
  • Experience working with technology partners and vendors.
About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

  • Cloud Service Operations Manager

    hace 3 días

    Ciudad de México, Ciudad de México Infor A tiempo completo

    About the RoleInfor is seeking a skilled Service Operations Manager to join our team in Mexico City. As a key member of our Infor Managed Services (IMS) team, you will be responsible for managing IMS agreements and ensuring seamless service delivery to our customers.As a Service Operations Manager, you will be the primary point of contact between customers,...

  • Cloud Service Operations Manager

    hace 5 días

    Ciudad de México, Ciudad de México Infor Inc. A tiempo completo

    Job Title: Cloud Service Operations ManagerJob Summary: We are seeking a highly skilled Cloud Service Operations Manager to join our team at Infor Inc. The successful candidate will be responsible for managing the day-to-day operations of our cloud services, ensuring seamless delivery and support to our customers.Key Responsibilities:Act as the primary point...

  • Cloud Service Operations Manager

    hace 1 día

    Ciudad de México, Ciudad de México Infor Inc. A tiempo completo

    Cloud Service Operations ManagerAt Infor, we are seeking a skilled Cloud Service Operations Manager to join our team. As a Cloud Service Operations Manager, you will be responsible for scheduling, facilitating, and monitoring operational activities with respect to the IMS contract. You will also monitor project implementations and provide comprehensive...

  • Technical Operations Manager, Cloud Services

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleAs a Technical Operations Manager, Cloud Services at Amazon, you will play a critical role in driving operational excellence across our cloud-based infrastructure. You will lead a team of operations engineers, working closely with senior stakeholders to identify opportunities for process improvement and implement strategic initiatives to...

  • Cloud Operations Manager, AWS Managed Services

    hace 1 semana

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Manager to join our AWS Managed Services team. As a Cloud Operations Manager, you will be responsible for providing leadership and management needs to our operations engineers, working hand-in-hand with senior stakeholders to improve our operational practices, and ensuring customers are delivered...

  • Cloud Operations Manager, AWS Managed Services

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Manager to join our AWS Managed Services team. As a Cloud Operations Manager, you will be responsible for leading our operations engineers and working closely with senior stakeholders to improve our operational practices.You will work across customer organizations and multiple AWS teams to ensure...

  • Cloud Operations Manager, AWS Managed Services

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Manager to join our AWS Managed Services team. As a Cloud Operations Manager, you will be responsible for leading our operations engineers and working closely with senior stakeholders to improve our operational practices.You will work across customer organizations and multiple AWS teams to ensure...

  • Cloud Operations Manager, AWS Managed Services

    hace 7 días

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Manager to join our AWS Managed Services team. As a Cloud Operations Manager, you will be responsible for providing leadership and management needs to our operations engineers, working hand-in-hand with senior stakeholders on opportunities to improve our operational practices.Key...

  • Operations Service Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Trax A tiempo completo

    About the PositionThe Operations Service Manager will play a critical role in ensuring the smooth operation of Trax's retail platform, enabling brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable.Key ResponsibilitiesEnsure excellent ongoing service operations for deployed Trax solutions and...

  • Operations Service Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Trax A tiempo completo

    About the PositionThe Operations Service Manager will play a critical role in ensuring the smooth operation of Trax's retail platform, enabling brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable.Key ResponsibilitiesEnsure excellent ongoing service operations for deployed Trax solutions and...

  • Cloud Operations Manager AWS Managed Services

    hace 1 semana

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Manager to join our AWS Managed Services team. As a Cloud Operations Manager, you will be responsible for providing leadership and management needs to our operations engineers, working hand-in-hand with senior stakeholders to improve our operational practices, and ensuring customers are delivered...

  • Operations Service Manager

    hace 4 días

    Ciudad de México, Ciudad de México Trax A tiempo completo

    About the PositionThe Operations Service Manager will play a critical role in ensuring the smooth delivery of Trax's retail platform to customers worldwide.Key ResponsibilitiesCoordinate the deployment and ongoing operations of Trax's retail platformEnsure timely and effective issue resolution, maintaining high levels of customer satisfactionDevelop and...

  • Cloud Operations Manager, AWS Managed Services

    hace 2 semanas

    Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Manager to join our AWS Managed Services team. As a Cloud Operations Manager, you will be responsible for leading a team of operations engineers and working closely with senior stakeholders to improve our operational practices.You will work across customer organizations and multiple AWS teams to...

  • AWS Cloud Operations Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Engineer to join our team at Amazon. As a Cloud Operations Engineer, you will be responsible for providing technical support and expertise to our customers and internal teams.Key Responsibilities:Provide technical support and troubleshooting for cloud infrastructure and applications.Collaborate...

  • Cloud Operations Specialist

    hace 4 días

    Ciudad de México, Ciudad de México Carrier A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced individual to join our team as a Cloud Operations Consultant. This is an exciting opportunity to leverage your technical expertise and passion for cloud technology to drive business growth and innovation.The successful candidate will have a strong background in cloud IT operations and support,...

  • Cloud Operations Consultant

    hace 11 horas

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Operations Consultant to join our team at SAP. As a Cloud Operations Consultant, you will be responsible for delivering 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.Key Responsibilities:Work closely with our customer...

  • Technical Operations Manager, Cloud Services

    hace 3 semanas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About the RoleAs a Technical Operations Manager, Cloud Services at Amazon, you will play a critical role in driving operational excellence across our cloud infrastructure. You will lead a team of operations engineers, working closely with senior stakeholders to identify opportunities for process improvement and implement best practices.Key...

  • Cloud Operations Consultant

    hace 1 día

    Ciudad de México, Ciudad de México SAP A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Operations Consultant to join our team at SAP. As a Cloud Operations Consultant, you will be responsible for delivering 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements.Key Responsibilities:Work closely with our customer...

  • DevOps Service Delivery Manager

    hace 2 días

    Ciudad de México, Ciudad de México Publicis Sapient A tiempo completo

    Job SummaryWe are seeking a highly skilled DevOps Service Delivery Manager to join our team at Publicis Sapient. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...

  • Cloud Operations Project Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Cloud Operations Project ManagerCognizant's Cloud team works with millions of organizations to make them more productive, mobile, and collaborative by transforming and evolving their business through the use of their global network, web-scale data centers, and software infrastructure. We are focused on accelerating the Cloud adoption by building great...