Digital Marketing Manager

hace 4 semanas

Ciudad de México, Ciudad de México Zendesk A tiempo completo

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

Zendesk is looking for a Digital Marketing Manager with strong quantitative skills and a proven track record of developing and executing digital campaigns that drive business growth and generate demand. Strong analytical skills, attention to detail, project management, and communication skills are vital to succeed in this role.

Requirements:

  • Minimum 3 years experience in data-driven digital marketing and/or performance marketing (experience in a B2B SaaS company is preferred).
  • Hand-on expertise in building and managing paid campaigns across paid search, paid listings, paid social, content syndication, and/or programmatic display media channels.
  • Strong analytical and quantitative skills, focusing on using data and performance metrics to drive decisions.
  • Strong verbal and written communication skills with the ability to communicate complex ideas and, more importantly, translate data trends into actions.
  • Strong project management skills including effectively balancing multiple priorities and quickly adapting to change.
  • Experience leveraging Account-Based Marketing platforms to build paid campaigns designed to reach in-market accounts with relevant messaging and content.
  • Proven track record of designing and conducting A/B or multivariable testing and applying learnings to improve campaign effectiveness.
  • Bachelor's degree in marketing, business, or a related field, or equivalent experience.
  • Experience with Google Sheets and/or Microsoft Excel

Responsibilities:

  • Build and manage digital media campaigns end-to-end across different media platforms, including audience sizing, budget forecasting, and optimizing to meet KPIs.
  • Work with cross-functional teams to build and execute media plans for high-impact projects.
  • Work with our design agency to deliver best-in-class ads and landing pages.
  • Analyze campaign performance regularly and share insights, takeaways, and recommendations to drive growth for the business.

Where We Work:

In this role, you'll work primarily remotely with the support of a dynamic and caring team. We'll provide you with the digital tools and experiences to be together–even when we're apart. Being digital first doesn't mean we're digital only. You'll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices, or in our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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