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Creative Producer, Brand Marketing

hace 3 meses

Ciudad de México, Ciudad de México Zendesk A tiempo completo

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Job Description

Zendesk is on the search for a meticulous and proactive Creative Producer to support a range of projects, with a strong focus on driving our brand marketing and web creative production forward. The ideal candidate is a rising talent in production with effective communication skills, sharp project management instincts, and a creative flair, ready to collaborate closely on web-centered initiatives that bolster our brand and drive meaningful results.

Key Responsibilities

Workstream Expert: Support and drive the brand identity marketing and web creative workflows as subject matter expert, in collaboration with the Creative team and essential stakeholders.

Creative Process Steward: Maintain creative brand marketing and web production processes to achieve timely delivery within budget parameters.

Accountability: Assist in implementing RACi models to clearly define roles and promote accountability within cross-functional teams.

Team Collaborator: Collaborate with designers, copywriters, videographers, and web developers, contributing to a supportive, results-oriented setting.

Relationship Builder: Build positive relationships with the creative department, marketing agencies, and essential in-house partners to secure outstanding project achievements.

Culture Champion: Uphold a positive atmosphere, embody the company's core values, and assist in sustaining high team morale.

Problem Solver: Approach stakeholder engagement with initiative, aiming to preempt needs and efficiently tackle arising issues.

Clear Communicator: Ensure the articulation and comprehension of project goals, deliverables, and budgetary guidelines.

Relationship Builder: Establish strong rapport with colleagues, stakeholders, and external collaborators for optimized project flow and outcomes.

Values Champion: Uphold company values and foster a positive working atmosphere within the team.

Budget Management: Diligently manage project-related finances, maintaining budgetary compliance and fiscal transparency.

Qualifications

  • 2+ years in creative production with a foundational knowledge of the creative process pertaining to branding, website, video, and marketing campaigns.
  • Effective communication skills and a knack for identifying operational problems within dynamic team environments.
  • Some project management experience, agile methodologies preferred.
  • Understanding of budget management and a detail-oriented work ethic.
  • Ability to contribute to creative decisions with data analysis and user empathy.
  • Proficiency with Figma, DAM, Asana or similar project management tools, and familiarity with Adobe Creative Suite.

Where We Work
Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.