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Connectivity Network Analyst

hace 3 meses

Guadalajara, Jalisco, México Cognizant A tiempo completo

We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Connectivity Network Analyst

SUMMARY

This position will work with our service providers helping to coordinate new circuit implementations and help maintain our network connectivity. The primary responsibility of this position is to assist in maintaining network uptime through monitoring and coordination of repair efforts along with the implementation of new circuits.

The applicant must have strong communication, customer service, troubleshooting, and organizational skills and the ability to complete assigned work with minimal instruction and supervision.

This position will likely require some evening and weekend hours to support off-hour patching, upgrades and maintenance cycles.

Top skills:

· Internet Service provider

· Multi Protocol Label Switching

· Broadband circuit connectivity

PRIMARY RESPONSIBILITIES:

· Use monitoring tools to proactively identify uptime and performance related issues related to our circuits and VoIP solution.

· Monitor and maintain the connectivity ticket queues, responding to new tickets, following up with vendors and coordinating work efforts to resolve open tickets.

· Document and maintain procedures and user guides as it relates to connectivity problem resolution, connectivity implementation processes and overall departmental processes where applicable.

· Work with vendors and internal IT departments to help maintain an inventory of all applicable network electronics including but not limited to switches, routers, access points, firewalls, etc.

· Stays up to date with IT technology issues, trends and developments and communicates back to management and departments both issues and opportunities and assists in developing and improving procedures, standards, and best practices.

· Maintains open communication and positive working relationship with staff.

· Demonstrated ability to work effectively with business clients, IT management and staff.

· Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS:

· Possess strong interpersonal skills (written/verbal communication, peer relationships, etc.) in interactions such as customer support, requirements gathering, etc.

· Efficient and effective problem solving skills.

· Ability to work with little supervision and interact professionally with all levels of individuals within the organization.

· Ability to work on multiple priorities and/or projects simultaneously

· Leverage time management, priority setting and problem solving skills in order to perform assigned tasks, with reasonable levels of self-direction. Work well in both individual and group situations.

· Ability to remotely troubleshoot and resolve issues in the field

· 2+ years' experience working with ISP's and a strong understanding of the steps and processes required to establish MPLS and Broadband circuit connectivity.

· Strong technical understanding of how MPLS, Broadband and other network connectivity solutions function, their key components, etc

· Associates or Bachelor's Degree

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger
Join us now

#BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 345,000 associates around the world.
  • We don't just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.