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Inside Sales Representative III- Mexico
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At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it
General Summary
The Inside Sales Representative works as part of a team with Regional and Technical Sales Managers to drive an overall company sales strategy. This role focuses on retaining existing client relationships and growing sales with the assigned customer base. The ISR (Inside Sales Representative) follows up on sales leads using telephone and/or electronic means. The ISR optimizes revenue opportunities by understanding customers' needs and applying knowledge of Rochester's organizational, technical, and product knowledge to offer customers solutions for products or services.
Responsibilities
- Partner with the regional sales manager for leads to increase sales of Rochester Electronics products and services to customers within the assigned customer base.
- Serves as the primary customer contact for existing accounts to maintain customer satisfaction and seek opportunities for sales growth.
- Manages customer relationships regarding quoting, order processing, backlog management, and customer satisfaction.
- Identify new business opportunities with existing customers by learning about their business needs. Then, offer Rochester solutions that align with their needs to expand revenue opportunities.
- Develops and executes a sales strategy with a defined customer, customer base, or territory.
- Fosters relationships with customers and able to map key stakeholders within the accounts.
- Utilizes and maintains customer data in CRM (Customer Relationship Management) system to forecast new business opportunities and revenue.
- Develops business relationships with customer Procurement and Supply Chain functions to understand their business requirements better.
- Ensures customer satisfaction and resolves customer complaints swiftly and professionally.
- A bachelor's degree in business or a related field is preferred; additional years' experience beyond the minimum will be considered to meet the educational requirement. Two years of experience is equivalent to one year of additional education.
- Six (6) or more years' experience in customer-facing sales, marketing, and/or related field, with additional company-specific training required after hire.
- Prior experience working in a high-tech or semiconductor product solutions background is preferred.
- Strong business development skills using telephone and email outreach to seek and develop new business opportunities and maintain customer relations.
- Excellent oral and written communication skills with the ability to persuade and influence others.
- Demonstrated background in developing customer relationships with key decision-makers.
- Flexibility and ability to undertake several tasks simultaneously and manage them to completion.
- Strong problem-solving and priority-setting skills, including the ability to maintain focus under pressure and work either independently or as part of a team.
- Strong organizational, attention to detail, and follow-up skills with a positive and enthusiastic attitude.
- Ability to quickly learn and articulate Rochester's core competencies and product knowledge and convey the company's value proposition to customers to optimize sales opportunities.
Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.
