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Bilingual Sales Representative

hace 1 mes

Guadalajara, Jalisco, México At&T Mexico A tiempo completo
About the Role

We are seeking a highly skilled and motivated Bilingual Sales Representative to join our team at AT&T Mexico. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers in the U.S.

Key Responsibilities
  • Provide effective and timely resolutions for customers through creative problem-solving and consultative approach.
  • Engage with customers in the U.S. to address a broad range of customer service call types, including collections, retention, sales coordination, billing and adjustments, and advanced technical support.
  • Use knowledge of AT&T's products and services to provide personalized recommendations and improve customer retention.
  • Work collaboratively with Tier 3 support, third-party vendors, and suppliers to address issues and provide customer resolution.
  • Support wireless local number portability, relocations, combined bill support, after-hours inquiries, and pre-paid service.
Requirements
  • Advanced English fluency to engage with U.S. customers.
  • Experience using a personal computer and Microsoft Office products.
  • One year of customer sales experience, with customer care experience preferred.
  • Ability to work 5 days (40 hours during operation hours) + 2 resting days per week.
  • Ability to work 100% in the Center, not from home.
What We Offer
  • Monthly Base Salary: MXN $17,000 (before Taxes)
  • Monthly sales bonus when you meet your sales and service targets
  • Monthly Grocery vouchers MXN $1,452 every 14 days
  • Monthly Restaurant vouchers MXN $1,161 every 14 days
  • Life Insurance, Hospitalization indemnity, and Funeral Insurance
  • Vacation days, plus three personal days, onsite medical, and more
  • 50% discount on five lines of AT&T Wireless service
About AT&T Mexico

AT&T Mexico is a leading provider of telecommunications and technology services in Mexico. We are committed to providing exceptional customer service and innovative solutions to our customers.