Sr. Operations Manager BPO
hace 2 semanas
Job Title:
Sr. Operations Manager BPO - CDMXJob Description
The Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.
Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.
KEY ACCOUNTABILITIES
- Strategic Planning: Developing and implementing operational strategies to achieve the company's goals and objectives.
- Team Leadership: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
- Process Improvement: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
- Resource Allocation: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.
- Quality Control: Ensuring that products or services meet quality standards and customer expectations.
- Risk Management: Identifying and mitigating operational risks, including those related to safety, compliance, and security.
- Vendor and Stakeholder Management: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.
- Data Analysis: Analyzing data and key performance indicators to make informed decisions and drive improvements.
- Reporting: Providing regular reports and updates to senior management on operational performance and outcomes.
- Compliance: Ensuring that the company complies with relevant regulations and industry standards.
- Customer Focus: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.
- Technology Adoption: Evaluating and implementing technology solutions to enhance operational efficiency.
- Emergency Response: Developing and implementing contingency plans to address unexpected operational disruptions or crises.
- Continuous Improvement: Fostering a culture of continuous improvement within the operations team.
- Communication: Effective communication with internal teams and external partners to ensure alignment and smooth operations.
REQUIRED SKILLS
Previous experience as Operations Manager in BPO industry at least 3-5 years
Bachelor's degree preferred
English proficiency B2 or C1
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Location:
MEX Mexico City Downtown InsurgentesLanguage Requirements:
EnglishTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
-
Technology Operations, Sr Manager
hace 1 mes
Ciudad de México, Ciudad de México teamworkonline A tiempo completoReporting functionally to the Director Event Technology Operations and organisationally to the Chief Tournament Officer in Mexico, the Senior Manager of Technology Operations, Mexico will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams in Zurich and other key individuals responsible for the planning,...
-
Technology Operations, Sr Manager
hace 2 semanas
Ciudad de México, Ciudad de México teamworkonline A tiempo completoReporting functionally to the Director Event Technology Operations and organisationally to the Chief Tournament Officer in Mexico, the Senior Manager of Technology Operations, Mexico will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams in Zurich and other key individuals responsible for the planning,...
-
Operations Manager
hace 4 semanas
Ciudad de México, Ciudad de México Netflix A tiempo completoAbout Netflix: Netflix is a global powerhouse in streaming entertainment, with over 260 million paid memberships spanning 190+ countries. Our members enjoy a diverse array of TV series, documentaries, feature films, and mobile games, all available on-demand and across various genres and languages.About the Team: The Scaled Launch Operations team forms part...
-
Operations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Netflix A tiempo completoAbout Netflix: Netflix is a global powerhouse in streaming entertainment, with over 260 million paid memberships spanning 190+ countries. Our members enjoy a diverse array of TV series, documentaries, feature films, and mobile games, all available on-demand and across various genres and languages.About the Team: The Scaled Launch Operations team forms part...
-
Senior Manager, Guest Operations
hace 2 semanas
Ciudad de México, Ciudad de México teamworkonline A tiempo completoSitting within the Operational Services Department in México, Guest Operations (along with Accommodation, Transport, Logistics, Travel, and Arrivals and Departures) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community. Reporting organizationally to the Head of Guest Operations...
-
Senior Manager, Guest Operations
hace 3 semanas
Ciudad de México, Ciudad de México teamworkonline A tiempo completoSitting within the Operational Services Department in México, Guest Operations (along with Accommodation, Transport, Logistics, Travel, and Arrivals and Departures) aims to deliver the most engaging, innovative, and accessible World Cup experience for all athletes, fans, partners, and the community. Reporting organizationally to the Head of Guest Operations...
-
Sr. Operations Business Manager
hace 3 semanas
Ciudad de México, Ciudad de México VWR International A tiempo completoThe Opportunity:The Opportunity:The Sr. Operations Manager will ensure the supervision of the Mexico City teams and act as a brand ambassador of the ABC in the region will work in close alignment with the ABC Leader in implementing the Governance structure, engaging in strategic placement, business scope discussions and focused on improvement initiatives via...
-
Data Analyst Operations Sr
hace 2 semanas
Ciudad de México, Ciudad de México Walmart A tiempo completoData Analyst Operations Sr.Objetivo principal:Cuidar la integridad y consistencia de los OKR's / KPI's digitales para asegurar el correcto performance del funnel de conversión en cada uno de los canales digitales, basados en data.¿Qué haras?Seguimiento y visibilidad diaria al performance todos los indicadores digitales para cada canal digital, así como...
-
Cloud Service Operations Manager
hace 1 mes
Ciudad de México, Ciudad de México Infor A tiempo completoInfor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...
-
Stills Franchise Operations Sr. Manager
hace 2 semanas
Ciudad de México, Ciudad de México The Coca-Cola Company A tiempo completoFor 138+ years The Coca-Cola Company has grown to become the most recognizable brand in the world. As we have diversified our portfolio organically and inorganically, we are constantly adapting and leading the ever-changing market. As we navigate the dynamic global environment, we continue to evolve and innovate.As a Stills Franchise Operations Sr. Manager...
-
Cloud Service Operations Manager
hace 2 meses
Ciudad de México, Ciudad de México Infor A tiempo completoInfor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...
-
Offer Operations Project Manager
hace 3 semanas
Ciudad de México, Ciudad de México Cognizant A tiempo completoOffer Operations Project Manager Our client's Cloud team works with millions of organizations to make them more productive, mobile, and collaborative by transforming and evolving their business through the use of their global network, web-scale data centers and software infrastructure. We are focused on accelerating the Cloud adoption by building great...
-
Offer Operations Project Manager
hace 2 semanas
Ciudad de México, Ciudad de México Cognizant A tiempo completoOffer Operations Project Manager Our client's Cloud team works with millions of organizations to make them more productive, mobile, and collaborative by transforming and evolving their business through the use of their global network, web-scale data centers and software infrastructure. We are focused on accelerating the Cloud adoption by building great...
-
Product Operations
hace 1 mes
Ciudad de México, Ciudad de México Nu A tiempo completoAbout UsNu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page Our Product Operations TeamAt Nu, many...
-
Product Operations
hace 2 semanas
Ciudad de México, Ciudad de México Nu A tiempo completoAbout UsNu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page Our Product Operations TeamAt Nu, many...
-
Manager SR Seguridad de la Información
hace 2 semanas
Ciudad de México, Ciudad de México CitiGroup A tiempo completoThe Information Security Operations (ISO) Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security...
-
Manager SR Seguridad de la Información
hace 2 semanas
Ciudad de México, Ciudad de México CitiGroup A tiempo completoThe Information Security Operations (ISO) Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security...
-
HRBP Jr Manager for Operations
hace 4 semanas
Ciudad de México, Ciudad de México Aeromexico A tiempo completoWe are looking for an HRBP Jr Manager that will:Act as the main point of contact for the operations for all HR processes and initiativesPartner with the business to create strong people strategies, as well as to build their organization and make sure all people decisions are based on data and analyticsCoach managers on how to lead their teams, while...
-
HRBP Jr Manager for Operations
hace 2 semanas
Ciudad de México, Ciudad de México Aeromexico A tiempo completoWe are looking for an HRBP Jr Manager that will:Act as the main point of contact for the operations for all HR processes and initiativesPartner with the business to create strong people strategies, as well as to build their organization and make sure all people decisions are based on data and analyticsCoach managers on how to lead their teams, while...
-
Manager, EDGE Operations
hace 3 semanas
Ciudad de México, Ciudad de México Qualtrics A tiempo completoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...