Cloud Service Operations Manager

hace 2 semanas


Ciudad de México, Ciudad de México Infor A tiempo completo

Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through following ITIL standards set across all Managed Services clients worldwide.

As Service Operations Manager, you will be responsible for managing Infor Managed Services (IMS) agreements as per laid out company policies and procedures, project management guidelines and best practices for service delivery. The number of customers in your scope will depend on the size and complexity of the contract. This role is both strategic and operational in focus and will allow you to work directly with our customers.

A Day in The Life Typically Includes:

  • Act as a primary point of contact between customers, partner/s, and other Infor departments.
  • Schedule, facilitate, and monitor operational activities with respect to the IMS contract.
  • Monitor project implementations and provide comprehensive updates on overall support and/or implementation progress, issues, key milestones, and risks within Infor.
  • Escalate critical issues to prevent any service degradation.
  • Schedule and participate in project steering committee meetings for operational delivery updates.
  • Ensure a smooth transition from implementation to go-live to stable operations and continuation of relationship Infor Services.
  • Provide feedback to Infor consulting teams, partners, and cloud operations to ensure continuous improvement.

Basic Qualifications:

  • ERP experience with SaaS/Cloud solutions.
  • Prior customer management skills.
  • Written/verbal business English communication and presentation skills to be used working directly with customers.
  • Experience managing multiple projects simultaneously.
  • Experience working in a matrixed environment.
  • ITIL Certification.

Preferred Qualifications:

  • Familiarity with implementation and support experience in ERP and/or SaaS.
  • Experience working with key technology partners and vendors.


Hybrid: Infor Mexico City Location

  • Ciudad de México, Ciudad de México Infor A tiempo completo

    Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...

  • Product Manager Cloud

    hace 2 semanas


    Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Product Manager, Cloud, Career Progress Consultants in Mexico for 0 - 2 Year of Experience on


  • Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completo

    Apply for Senior Product Manager, Cloud, Career Progress Consultants in Mexico for 3 - 5 Year of Experience on


  • Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Sr. Operations Manager BPO - CDMXJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...

  • Cloud Engineer

    hace 3 semanas


    Ciudad de México, Ciudad de México AXA Group A tiempo completo

    Objective of the positionProviding Azure Cloud expertise, implementation and operations support as part of the central team that is managing AXAs cloud platforms for Latin Amerika. Guiding and supporting DevOps teams "hands on" in deploying their applications to our managed Azure Cloud environment as well as our Kubernetes cluster. Work closely with global...


  • Ciudad de México, Ciudad de México teamworkonline A tiempo completo

    Reporting functionally to the Director Event Technology Operations and organisationally to the Chief Tournament Officer in Mexico, the Senior Manager of Technology Operations, Mexico will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams in Zurich and other key individuals responsible for the planning,...

  • First Line Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Teva Pharmaceutical USA A tiempo completo

    IT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities in a fast paced...


  • Ciudad de México, Ciudad de México Google A tiempo completo

    QualificationMinimum qualifications:Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.1 year of experience in technical troubleshooting and writing code in one or more programming languages.Experience in technical project management, stakeholder management, professional services, solution engineering, or...


  • Ciudad de México, Ciudad de México Hilton Mexico City Santa Fe A tiempo completo

    A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing?As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an...

  • Manager - Front Desk

    hace 3 semanas


    Ciudad de México, Ciudad de México W Mexico City A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas...


  • Ciudad de México, Ciudad de México LTIMindtree A tiempo completo

    Job Title: Network Voice EngineerJob Description:As a Network Voice Engineer, you play a vital role in managing our voice systems efficiently. Your main tasks involve maintaining VoIP infrastructure, troubleshooting issues, and improving communication across the organization smoothly. To excel in this role, you need hands-on experience with various voice...

  • Operations Assistant

    hace 5 días


    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Operations Assistant - LatamLocation: Remote (EST Timezone)Working Schedule: Monday - Friday, 9 AM to 6 PM ESTJob Description:At our organization, we buy and improve companies, helping them grow and succeed. We need an Operations Manager who is quick, detail-focused, and good at handling many tasks at once. This role is perfect for someone who...


  • Ciudad de México, Ciudad de México NTT DATA Services A tiempo completo

    SAP ECS-PC3 dCEMDay to day duties: Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Initiates digital service kick off for customers Ensures periodic service reviews to track the service quality across a range of customers Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES...

  • Mgr-Operations

    hace 4 semanas


    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations...


  • Ciudad de México, Ciudad de México timesjobs A tiempo completo

    ResponsibilitiesResponsible for management reports of KPI to measure critical success factors and overall effectiveness. Preparation of standard monthly operational reports.Develop and motivate a high-performing team committed to excellence in service at all times.Develop, implement, and monitor end-to-end key process controls that effectively mitigate the...


  • Ciudad de México, Ciudad de México Capital One A tiempo completo

    Overview WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Manager, Software Engineering - Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of...


  • Ciudad de México, Ciudad de México Capital One A tiempo completo

    Overview WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Manager, Software EngineeringDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...


  • Ciudad de México, Ciudad de México Capital One A tiempo completo

    WeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSenior Manager, Software Engineering, Back EndDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers,...


  • Ciudad de México, Ciudad de México teamworkonline A tiempo completo

    Reporting organizationally to the Senior Manager Venue Logistics, and the Director of Operational Services in México, the Regional Manager Venue Logistics will be a key member of the FIFA26 Logistics team, and work in close collaboration with FIFA Zurich key collaborators and other key individuals responsible for delivering venue logistics operations within...

  • Guest Service Agent

    hace 7 días


    Ciudad de México, Ciudad de México Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...