Cloud Service Operations Manager
hace 2 meses
Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through following ITIL standards set across all Managed Services clients worldwide.
As Service Operations Manager, you will be responsible for managing Infor Managed Services (IMS) agreements as per laid out company policies and procedures, project management guidelines and best practices for service delivery. The number of customers in your scope will depend on the size and complexity of the contract. This role is both strategic and operational in focus and will allow you to work directly with our customers.
A Day in The Life Typically Includes:
Act as a primary point of contact between customers, partner/s, and other Infor departments.
* Schedule, facilitate, and monitor operational activities with respect to the IMS contract.
* Monitor project implementations and provide comprehensive updates on overall support and/or implementation progress, issues, key milestones, and risks within Infor.
* Escalate critical issues to prevent any service degradation.
* Schedule and participate in project steering committee meetings for operational delivery updates.
* Ensure a smooth transition from implementation to go-live to stable operations and continuation of relationship Infor Services.
* Provide feedback to Infor consulting teams, partners, and cloud operations to ensure continuous improvement.
Basic Qualifications:
ERP experience with SaaS/Cloud solutions.
* Prior customer management skills.
* Written/verbal English communication and presentation skills working in a consulting environment.
* Experience working in a matrixed environment.
* ITIL Certification.
Preferred Qualifications:
Familiarity with implementation and support experience in ERP and/or SaaS.
* Experience working with key technology partners and vendors.
Hybrid: Infor Mexico City Location
-
Cloud Service Operations Manager
hace 2 meses
Ciudad de México, Ciudad de México Infor A tiempo completoInfor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...
-
Shift Operations Manager
hace 6 días
Ciudad de México, Ciudad de México MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completoRole Overview: The Shift Operations Manager plays a crucial role in our Network Operations Center, overseeing a designated shift and ensuring round-the-clock support. This position entails managing a diverse team, ensuring operational excellence, and collaborating across departments to maintain service stability. Key Responsibilities: ·Lead and...
-
Operations Manager
hace 5 días
Ciudad de México, Ciudad de México CVS Health A tiempo completoCVS Health Operations Manager Irving , Texas Apply Now Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its...
-
Service Manager
hace 3 semanas
Ciudad de México, Ciudad de México Fyte A tiempo completoService Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...
-
Service Manager
hace 1 mes
Ciudad de México, Ciudad de México Fyte A tiempo completoService Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...
-
Service Operations Excellence Specialist
hace 6 días
Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completoAre you ready to make your next career move to join our team as a Service Operations Excellence Specialist in Mexico City? Service Operations Excellence Specialist supports Maintenance Operations Excellence Manager and Maintenance operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business...
-
IT Service Delivery Manager
hace 5 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoIT SERVICE DELIVERY MANAGERA service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.ACTIVITIES Managing the...
-
Operations Service Manager
hace 5 días
Ciudad de México, Ciudad de México Delta A tiempo completo_Mexico, Cancun___Airport Customer Service___15-Feb-2023___Ref #: 19558___LinkedIn Tag: #LI-BM4___How you'll help us Keep Climbing (overview & key responsibilities)_:_ The Operations Service Manager (OSM) is responsible for providing leadership to frontline teams and the operation. Additionally, this role oversees and coordinates operational performance...
-
Operations Manager
hace 6 días
Ciudad de México, Ciudad de México Hilton A tiempo completoAn Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.What will I be doing?As an Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front...
-
Product Manager Cloud
hace 2 meses
Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completoApply for Product Manager, Cloud, Career Progress Consultants in Mexico for 0 - 2 Year of Experience on
-
Product Manager Cloud
hace 3 semanas
Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completoApply for Product Manager, Cloud, Career Progress Consultants in Mexico for 0 - 2 Year of Experience on
-
Operations Manager
hace 6 días
Ciudad de México, Ciudad de México Maxcess A tiempo completoOperations ManagerWe are searching for an experienced Operations Manager at our Queretaro facility.Primary Duties and Responsibilities:Maxcess is the leading global manufacturer of web handling solutions. Maxcess saves our customers time and money by optimizing peak output performance. We do this by leveraging the world's best web-handling brands, offering...
-
Service Delivery Manager
hace 5 días
Ciudad de México, Ciudad de México Adenza A tiempo completoCalypso Technology and Axiom SL have merged to form a new company, Adenza.Play00:00 01:07MuteEnter fullscreenPlayDivision OverviewProduct & engineering works towards delivering a powerful yet flexible technology platform keeping the needs of the end customer in mind. Our development teams ensure that all the codes are delivered with the highest quality....
-
Technical Service Operations Lead
hace 6 días
Ciudad de México, Ciudad de México OXIO A tiempo completoOXIO is the world's first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...
-
Customer Service Manager
hace 5 días
Ciudad de México, Ciudad de México ALTEN MÉXICO A tiempo completoWelcome to ALTEN Mexico, a renowned engineering company focusing on delivering cutting-edge solutions for engineering, technology, and product development projects with a dedicated team of over 350 professionals serving diverse industries like Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. ALTEN Mexico provides a wide...
-
Senior Product Manager Cloud
hace 2 meses
Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completoApply for Senior Product Manager, Cloud, Career Progress Consultants in Mexico for 3 - 5 Year of Experience on
-
Senior Product Manager Cloud
hace 3 semanas
Ciudad de México, Ciudad de México TERADATA INDIA PVT LTD A tiempo completoApply for Senior Product Manager, Cloud, Career Progress Consultants in Mexico for 3 - 5 Year of Experience on
-
Service Now
hace 6 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoSERVICE NOWAutomates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experienceACTIVITIES Develop, enchance, operate and maintain an accurate Configuration Management Database Provide technical services within the ServiceNow ITOM Suite Build custom probes and patterns to...
-
Senior Service Manager
hace 1 mes
Ciudad de México, Ciudad de México Backbase A tiempo completoHybridSenior Service ManagerIn this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.What you'll doAs a Service Manager, you are responsible for the successful delivery of pre-configured dev environments...
-
Senior Service Manager
hace 3 semanas
Ciudad de México, Ciudad de México Backbase A tiempo completoHybridSenior Service ManagerIn this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.What you'll doAs a Service Manager, you are responsible for the successful delivery of pre-configured dev environments...