IT Operations Business Partner
hace 5 días
Our search for better is changing the lives of our customers. It's changing the careers of our people too – creating new challenges and opportunities all the time. We're a business that never stands still. Join us on our journey to #ForeverCaring as an IT Operations - Business Partner, and you won't either.
About the Role
The Business Unit Manufacturing IT Business Partner is a liaison between IT and the Manufacturing Operations production sites. The Business Partner will need to have significant knowledge of both IT and Manufacturing Operations. They are responsible to understand the complexity of the Operation, assist in the prioritisation of projects, ensure that projects align with the GQO/IT strategic prioritised plans and deliver maximum return on investment. Supporting and driving the adoption of existing systems will be essential to ensure that Manufacturing Operations business get maximum value from investments. With the local service delivery manager, they are responsible for the delivery of IT services within the Business Units Manufacturing Operations sites.
Duties and Responsibilities
- Acts as the liaison between Manufacturing Operations Leadership, Departments (including Production, Engineering, Maintenance, and Quality Assurance), Employees, Vendors, Local Deskside IT and Global IT Hubs
- Serves as the escalation point for P1 & P2 incidents based on severity and impact on Manufacturing Operations; ensuring that the relevant IT Teams/Vendors are engaged to support and reduce downtime arising from incidents
- Understands the specific technology needs and challenges within their Manufacturing Operations processes - aligning IT services accordingly
- Provide on-site technical support for validated applications used in critical Manufacturing processes, ensuring alignment with ITQA, Quality Assurance, Regulatory Affairs teams and compliance with regulatory requirements such as FDA, EMA, and GxP standards
- Troubleshoot equipment failures or malfunctions on the factory floor, including in-process test equipment, ruggedized devices, industrial PCs, and machinery interfaces
- Create and maintain documentation, including knowledge articles for; common issues, incident resolution, best practices for factory-specific IT support, user guides and FAQ's
- Monitor critical Manufacturing Production Systems and Applications, to ensure they remain operational and coordinate regular maintenance windows to minimize downtime
- Collaborate with departmental leaders to identify opportunities for process improvements and innovation through technology
- Maintain critical Manufacturing inventory asset data, to ensure that accurate reporting can be provided to support; incidents, audits and projects
- Gather, interpret, and shape demand for new IT requirements by championing ideation and driving IT demand processes to support effective capacity and resource allocation
- Oversee and contribute to the management of projects originating from Global IT; providing facilitation and project 'brokerage' to ensure smooth delivery/implementation
- Conduct regular training sessions for factory employees on IT systems, applications best practices and provide ongoing support and guidance, ensuring proper use and adherence to established procedures
- Regularly assess the effectiveness of IT support services, identify areas for improvement and reporting of IT SLA's
- Participate in the testing and deployment of software updates and patches
- Stay up-to-date with Manufacturing Operations industry trends and best practices for application support and technologies
- Drive adoption of new and existing systems to ensure business change / value is delivered
- Drive Manufacturing Excellence; for example, leading Business Continuity Planning and continuous-improvement activities
- Educate the wider IT teams on the needs and complexity of their Manufacturing Operations processes.
About You
Qualifications/Education:
- Fluency in English is mandatory
- Proven excellent communication and interpersonal skills
- Experience of Manufacturing Operations, ideally within MedTech or Pharmaceuticals
- Proven experience in IT application support
- Strong technical proficiency in troubleshooting software issues and providing solutions
- Strong analytical and problem-solving abilities
- Experience working directly with internal and external customers, technical experts and professional staff
- Previous experience in IT project management, with a demonstrated ability to effectively lead successful implementation of IT systems
- Experience in producing documentation and business requirement documentation
- Ability to develop and report metrics and KPIs
- Ability to present complex data and analyses to senior management
- Ability to work collaboratively with external and internal stakeholders
- Understanding/certification of ITIL and experience of implementing these standards
- Understanding/certification of BRMP and experience of implementing these standards
- Consultative and continuous-improvement focus
- Ability to work independently and prioritize tasks in a fast-paced environment
- Familiarity with change control processes and documentation practices in regulated industries
- Strong technical proficiency in troubleshooting hardware, software, and network issues.
You must be located in Reynosa, Mexico to be considered for this position.
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you
-
IT Operations Business Partner
hace 2 semanas
Reynosa, México Convatec A tiempo completoOur search for better is changing the lives of our customers. It’s changing the careers of our people too - creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaring as an IT Operations - Business Partner, and you won’t either. **About the Role** The Business Unit...
-
IT Operations Business Partner
hace 2 semanas
Reynosa, Tamaulipas, México Convatec A tiempo completoOur search for better is changing the lives of our customers. It's changing the careers of our people too - creating new challenges and opportunities all the time. We're a business that never stands still. Join us on our journey to #ForeverCaring as an IT Operations - Business Partner, and you won't either.About the RoleThe Business Unit Manufacturing IT...
-
IT Operations Business Partner
hace 1 semana
Reynosa, México ConvaTec A tiempo completoPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
IT Business Partner Mfg Lead
hace 2 semanas
Reynosa, México BD A tiempo completo**Job Description Summary**: **Be part of something bigger!** BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most...
-
Director of Operations
hace 2 semanas
Playa del Carmen, México Cozymeal A tiempo completoDiscover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use Cozymeal...
-
Human Resources Partner
hace 1 semana
Reynosa, México Aptiv plc A tiempo completoAt Aptiv as **Human Resources Partner (Talent, Benefits & Compensation) **you will be able to develop activities focus on management of Talent, Benefits, Compensation and General Services for Aptiv employees. **Your Role**: - Supporting Talent Acquisition & Development. - Responsible for new employees Onboarding. - Supporting local administration of...
-
Global Operations Specialist
hace 2 semanas
Reynosa, Tamaulipas, México Factorial HR A tiempo completoAt Factorial we are looking for a CS Operations specialist . You will be part of a diverse Operations Team and will be supporting the Customer Success team of 250+ people from 20+ countries. The role You will be mainly focused on the management and development of our tools to bring the most value from them to the Customer Success team. Assist in the...
-
Human Resources Partner
hace 1 mes
Reynosa, Tamaulipas, México Aptiv A tiempo completoAt Aptiv as Human Resources Partner (Talent, Benefits & Compensation) you will be able to develop activities focus on management of Talent, Benefits, Compensation and General Services for Aptiv employees.Your Role: Supporting Talent Acquisition & Development.Responsible for new employees Onboarding.Supporting local administration of employees...
-
Human Resources Partner
hace 4 semanas
Reynosa, Tamaulipas, México Aptiv A tiempo completoAt Aptiv as Human Resources Partner (Talent, Benefits & Compensation) you will be able to develop activities focus on management of Talent, Benefits, Compensation and General Services for Aptiv employees.Your Role: Supporting Talent Acquisition & Development.Responsible for new employees Onboarding.Supporting local administration of employees...
-
IT Analyst II
hace 2 semanas
Reynosa, Tamaulipas, México ZF Group A tiempo completoResponsibilities2nd Level support responsibilities in the region for MES / SCADA systems.Work in partnership with Production Divisional leaders, IT Infrastructure and other IT P&Q areas to provision and run operational services for all Production systems and platforms within the region.This includes Shopfloor Monitoring & Management, Process Execution...
-
Operations & Manufacturing
hace 2 semanas
Reynosa, Tamaulipas, México ConvaTec Inc. A tiempo completoAdministration/Facilities & Secretarial ( 2 ) jobs Administrative & Customer Support ( 2 ) jobs Category Operations & Manufacturing Job Id JR The demand planning process encompasses liaising with the commercial organization on the requirements to meet business plans and targets, translating market requirements into the demand signal, the ba... Location...
-
IT Service Delivery Manager
hace 4 semanas
Reynosa, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completoDescription : Location: Reynosa, Mexico Job Role is required to work in Factory General Information Hitachi Energy Transformers is seeking a Manufacturing IT Delivery Services Managerfor our Reynosa, MXfactory. This role is accountable for overall Factory IT Landscape including a large portfolio of business applications. This role is...
-
IT Service Delivery Manager
hace 1 mes
Reynosa, México HITACHI ENERGY MEXICO, S.A. DE C.V. A tiempo completoDescription : Location: Reynosa, Mexico Job Role is required to work in Factory General Information Hitachi Energy Transformers is seeking a Manufacturing IT Delivery Services Managerfor our Reynosa, MXfactory. This role is accountable for overall Factory IT Landscape including a large portfolio of business applications. This role is...
-
Human Resources Partner
hace 2 semanas
Reynosa, Tamaulipas, México Aptiv plc A tiempo completoAt Aptiv as Human Resources Partner (Talent, Benefits & Compensation) you will be able to develop activities focus on management of Talent, Benefits, Compensation and General Services for Aptiv employees.Your Role: Supporting Talent Acquisition & Development. Responsible for new employees Onboarding. Supporting local administration of employees benefits....
-
Site Finance Business Partner
hace 1 mes
San Juan del Río, Querétaro de Arteaga, México Kerry A tiempo completoAbout the roleThe Site Finance Business Partner is accountable for turning information into performance insight / foresight to ensure value creation across the relevant Site and supporting the drive in business performance help position Kerry as the customer's trusted partner. This role will play a key part in providing decision making support and challenge...
-
Site Finance Business Partner
hace 3 meses
San Juan del Río, México Kerry A tiempo completoThe Site Finance Business Partner is accountable for turning information into performance insight / foresight to ensure value creation across the relevant Site and supporting the drive in business performance help position Kerry as the customer’s trusted partner. This role will play a key part in providing decision making support and challenge of key...
-
Site Finance Business Partner
hace 3 meses
San Juan del Rio, México Kerry A tiempo completoAbout the role The Site Finance Business Partner is accountable for turning information into performance insight / foresight to ensure value creation across the relevant Site and supporting the drive in business performance help position Kerry as the customer’s trusted partner. This role will play a key part in providing decision making support and...
-
IT Analyst I
hace 3 meses
Reynosa, México ZF Group A tiempo completoResponsibilities 2nd Level support responsibilities in the region for MES/SCADA systems. Work in partnership with Production Divisional leaders, IT Infrastructure and other IT P&Q areas to provision and run operational services for all Production systems and platforms within the region. This includes Shopfloor Monitoring & Management, Process...
-
IT Analyst II
hace 4 semanas
Reynosa, México ZF Group A tiempo completoResponsibilities 2nd Level support responsibilities in the region for MES/SCADA systems. Work in partnership with Production Divisional leaders, IT Infrastructure and other IT P&Q areas to provision and run operational services for all Production systems and platforms within the region. This includes Shopfloor Monitoring & Management, Process...
-
IT Manager
hace 4 semanas
Reynosa, México AUTOMOTIVE MAQUILADORA A tiempo completo_Automotive Maquiladora requieres_ **IT MANAGER **with the following: 1. Align all IT infrastructure requirements with corporate standards. 2. Ensure that the IT infrastructure is in accordance with the operation and support to it. 3. Ensure that the software used in the plants is the one approved by the corporate. 4. Ensure that the computer equipment...