future opportunities: trainer

hace 3 semanas

Miguel Hidalgo, Ciudad de México TE Connectivity A tiempo completo

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.



Job Overview


TE's Talent Management team is responsible for building the capability of the organization to be high performing and able to adapt, including change management, culture transformation and overall employee performance. They are responsible for TE's training and development strategy, ensuring skills and capabilities of employees meet the organization's current and future needs. They develop, implement and evaluate training activities to meet TE's competitive position requirements, and are responsible for mentoring and training programs to establish a diverse and inclusive culture.



What your background should look like:

  • Proficiency in English language; including highly effective oral and written communication skills
  • 2-5+ years of experience in facilitating selling, technical product, and/or soft skill training using a blended learning environment (e.g., classroom, eLearning, OJT, coaching, etc.)
  • Bachelor's in Education, Engineering, Adult Learning, Management, or related field. Master's Degree preferred.
  • 1+ years of related business experience with technical proficiency in Salesforce and preferred experience with SAP
  • Prior Sales/Service experience
  • Prior mentorship experience as a Subject Matter Expert or Team Buddy
  • Ability to work a flexible shift based upon business needs to accommodate global training facilitation and meetings usually with significant advance notice and for 4 to 9 weeks at a time
  • Ability to adapt your training style based on your learner's needs


Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork



ABOUT TE CONNECTIVITY

TE Connectivity Ltd. (TE) is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. At TE, you will unleash your potential working with people from diverse backgrounds and industries. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.

JOB OVERVIEW

TE's Channel Learning & Development Team is seeking an experienced Trainer to deliver blended learning solutions (instructor-led & self-paced training) for technical product, sales, process, systems/tools, and soft skill training to enable an Extraordinary Customer Experience (ECE) as measured by analysis of Customer Interactions and by survey methods like Net Promoter Score (NPS) and Customer Effort Score (CES). In this role, you will also support On-the-Job Training (OJT). As part of the Learning & Development Team, you will work closely with colleagues across the network (Instructional Designers, Customer Service Representatives, Distribution Market Managers, Account Managers, etc.) to execute the training strategy for Product Specialists, Inside and Field Sales, Customer Care, and Leader groups. In this role, you will work with a diverse global team and network located in different time zones that requires scheduling flexibility to meet business needs.

If you have a passion for learning, helping people improve and perform, and world-class customer service, we encourage you to apply. Our team celebrates differences as innovation starts with inclusion

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