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Job Summary
Priority Language- Spanish+English.
Good to have language: PortugueseAs a Senior Process Executive - CHD you will play a crucial role in ensuring seamless customer service and store operations. You will be responsible for handling customer voice interactions and providing support across multiple channels. This role requires a keen understanding of store operations and a commitment to delivering exceptional customer service.
Responsibilities
Handle customer voice interactions with professionalism and efficiency.Provide support across multiple channels including phone email and chat.Ensure seamless store operations by coordinating with various departments.Address customer inquiries and resolve issues promptly.Maintain accurate records of customer interactions and transactions.Collaborate with team members to improve customer service processes.Monitor and analyze customer feedback to identify areas for improvement.Implement best practices in customer service to enhance customer satisfaction.Assist in training new team members on customer service protocols.Utilize technical skills to troubleshoot and resolve customer issues.Ensure compliance with company policies and procedures.Contribute to the development of customer service strategies.Support the overall goals of the customer service department.Qualifications
Possess strong communication skills and the ability to handle customer voice interactions effectively.Demonstrate experience in providing customer service across multiple channels.Exhibit a solid understanding of store operations and multi-channel support.Show proficiency in using customer service software and tools.Have a customer-centric mindset with a focus on delivering exceptional service.Display the ability to work collaboratively with team members.Show attention to detail and accuracy in maintaining records.Demonstrate problem-solving skills and the ability to resolve customer issues promptly.Possess the ability to adapt to changing customer service needs.Exhibit strong organizational skills and the ability to manage multiple tasks.Show a commitment to continuous improvement in customer service processes.Demonstrate the ability to train and mentor new team members.Possess a proactive approach to identifying and addressing customer service challenges.The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 345,000 associates around the world.
- We don't just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
