Head Of Account Management

hace 3 semanas


Xico, México Aplazo A tiempo completo

Join to apply for the Head of Account Management role at Aplazo. Role's Mission: The Head of Account Management is responsible for growing and developing new and existing strategic accounts, ensuring long‑term relationships and maximizing revenue. This role requires a high level of analytical thinking to identify new opportunities, negotiate with merchants, and support the Account Management team in driving client success. Key Responsibilities Drive strategic account growth by maximizing revenue, retention, and expansion opportunities through data‑driven strategies and strong client partnerships. Lead key merchant relationships by managing high‑impact negotiations, securing long‑term agreements, and serving as the primary escalation point. Develop and mentor the Account Management team, tracking KPIs and implementing training programs to enhance performance and client success. Leverage analytics to optimize account strategies, improve forecasting, and ensure alignment with business objectives across internal teams. Requirements 8+ years of experience in account management, client success, or strategic partnerships. Strong analytical mindset to evaluate data, identify patterns, and make strategic decisions. Experience in merchant negotiations, contract management, and relationship building. Proven success in growing key accounts and achieving revenue expansion targets. Experience in leading and developing teams to achieve high performance. Familiarity with e‑commerce, fintech, or payment processing industries. Nice to Have: Experience using CRM and analytics tools (e.g., Salesforce, HubSpot, Power BI, SQL, Excel Advanced Level). Previous experience managing enterprise accounts in the fintech or digital payments space. Background in financial services, BNPL, or SaaS. Additional Information Languages: Spanish (Native); English (Native or advanced proficiency). Seniority Level: Director. Employment Type: Full‑time. Job Function: Business Development and Sales. #J-18808-Ljbffr


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