Customer Success Specialist

Recruitment Sourcer @HireWithNear | Connecting talent from Latin America with North American companies. Operations and Customer Success Specialist (1K - 1.2K USD a month) At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. About the Role We’re hiring a detail-oriented, proactive Operations + Customer Success Specialist to run the “control tower” for daily execution across dozens of locations nationwide in a growing, fast-paced startup in the outdoor recreation space. You’ll be the front line for customer support during your coverage hours and the main coordinator for our distributed field contractor team to keep locations clean, safe, and operating smoothly. This role goes beyond traditional support: during quieter periods, you’ll drive process improvement, SOP creation, task management system hygiene, and operational optimization so the company becomes more scalable and less founder-dependent. What You’ll Own Customer Service & Operations (Top Priority) Be the front line of customer experience: confidently answer calls/texts/emails to resolve issues quickly and professionally Provide calm, solution-oriented support for app usage, billing questions, and equipment troubleshooting Monitor active locations using existing tools/processes and flag issues early Review post-rental photos and related checks to ensure equipment is returned properly and locations remain rental-ready Field Contractor Coordination Coordinate with and support local technicians/contractors, ensuring they have what they need to keep locations running smoothly Dispatch issues, track completion, and close the loop with customers/partners when needed Maintain contractor accountability (checklists, responsiveness, quality expectations) Process Improvement & Documentation Identify gaps/inefficiencies in workflows and help implement improvements Create, update, and maintain SOPs and internal documentation Standardize recurring processes to improve consistency and scalability Systems, Task & Experience Support Help organize and maintain task management systems (ClickUp / Asana / Notion / similar) Improve internal user experience by simplifying tools and processes Support light system setup, cleanup, and optimization as the company scales Competencies & Qualifications Must-Have Exceptional customer service mindset — you genuinely care about solving problems Strong communicator, comfortable on the phone and in writing Highly organized, detail-oriented, and reliable Self-starter who can work independently with minimal supervision Team player with a positive, can-do attitude Nice-to-Have Experience in operations, field ops coordination, or a fast-paced startup Experience managing contractors / distributed teams Familiarity with support tools Tools You’ll Use WhatsApp, OpenPhone (or similar), internal softwares, and task management tools. Flexible schedule Working hours are non-traditional and may include split shifts, evenings, and weekends, depending on seasonal needs. Comfortable wearing multiple hats and stepping outside a rigid job description Why This Role Is Different You’ll have real ownership, not just tasks Your ideas will shape processes, systems, and customer experience Significant growth potential as the company scales Who This Role Is Not For Someone who needs strict structure and constant oversight Someone seeking a predictable, low-variability workload Someone uncomfortable with ambiguity or stepping outside a formal job description Fully remote, full-time contractor role Monthly compensation around $1,000 USD monthly, with flexibility based on experience Flexible time-off approach with: 1 week of winter PTO (during the slower season) If you think you’d make a great fit for the role, we’d love to hear from you Colombia COP3,200,000.00-COP3,600,000.00 1 week ago Seniority level Associate Employment type Full-time Job function Customer Service and Sales Retail #J-18808-Ljbffr