Customer Success Specialist

hace 2 días


Mexico City S&P Global A tiempo completo

Customer Success Specialist About the Role: Customer Success Specialist – Team: Industry Performance Product Management Customer Success. Slated for US/Canada coverage. Responsibilities & Impact Become an expert on your clients: their objectives, needs, and working style Conduct prospective client demonstrations Manage onboarding activities Attend all meetings, compiling recaps and action items to maintain momentum Run status meetings as needed Work with product help desk to obtain and distribute user credentials Coordinate onboarding training(s) Manage follow‑up engagements (insights, best practice recommendations, etc.) Run point with internal resources to solve client issues, ensuring themes are communicated What We’re Looking For Basic Required Qualifications University/College Graduate: Business, Marketing, Communications or similar Strong knowledge of and/or interest in the automotive industry Strong written and oral communication skills Detail‑oriented, driven by organization and efficiency Additional Preferred Qualifications Strong critical thinking and problem‑solving skills Ability to learn and adapt quickly in a rapidly changing environment Ability to build strong working relationships in a collaborative setting Proficient in Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications Resume submitted in English About S&P Global Mobility At S&P Global Mobility, we provide invaluable automotive data insights that enable customers to anticipate change and make decisions with conviction. Benefits Health & Wellness coverage Flexible downtime and generous time off Continuous learning resources Competitive pay, retirement planning, tuition assistance Family friendly perks and referral incentives Equal Opportunity Employer S&P Global is an equal opportunity employer. All qualified candidates will receive consideration for employment. Job ID: 323621 | Posted On: 2025-12-18 | Location: Virtual, Mexico #J-18808-Ljbffr



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