Senior Customer Experience Lead

Job TitleCustomer Service ManagerOverviewWe are seeking an experienced Customer Service Manager to lead our customer support team.ResponsibilitiesRecruit, train, and lead a team of customer service representatives.Oversee handling of all inbound inquiries related to loan status, repayments, technical issues, and payment processing failures.Manage...

A leading SaaS company in Mexico City is seeking a Customer Experience Senior Manager to drive proactive and AI-powered customer engagements.The candidate will lead two critical teams: Knowledge Base Content and Customer Experience Change Agents, transforming how support works.Responsibilities include strategic leadership, team development, and leveraging AI...

A luxury e-commerce company in Mexico City seeks a Senior Customer Experience Manager to lead customer support operations.The ideal candidate will develop strategies to enhance customer satisfaction, manage a team, and oversee performance metrics.Fluency in English is required, and a passion for luxury goods is preferred.Join a fast-growing organization that...

A rapidly growing SaaS company in Mexico City is seeking a Customer Experience Senior Manager to lead a transition from reactive support to proactive AI-driven customer experiences.The role involves managing knowledge base content, driving insights into product and service improvements, and developing a high-performing team.Candidates should have over 5...

A chemical manufacturing company in Ciudad de México is seeking a Customer Experience Supervisor to lead and develop a team focused on ensuring exceptional service across all customer touchpoints.This full-time role involves overseeing daily operations, driving process improvements, and collaborating with cross-functional teams to maintain high customer...

**Responsibilities**:- Lead key consumer insights projects including co-creation, concept development and validation, and usability testing.- Drive the research model among the key journeys and products.- Evolve the different research methodologies and ways to gather consumer feedback for both product and customer experience engagements.- Help drive the net...

A global media company in Mexico City is looking for a Team Lead for their Customer Experience team.The role involves resolving escalated customer interactions, providing team support, and ensuring a high-quality experience for digital consumers.Ideal candidates have strong customer service backgrounds, are technically savvy with connected devices, and can...

The Team LeadThe Team Lead will be responsible for resolving escalated interactions with our digital consumers, troubleshooting issues, researching potential bugs, and working closely with other team members to ensure errors are reported, prioritized, and resolved.The Team Lead will also be responsible for first-level coaching and support of our front-line...

A chemical manufacturing company is looking for a Customer Experience Supervisor in Xico, Mexico.The successful candidate will lead a team to enhance customer service across all touchpoints, oversee daily operations, and drive improvements in processes.Ideal candidates should have a strong background in customer service and team management.This full-time...

At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere.Join us in this exciting journey where your...