Lead Technical Support

At AT&T we ´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. Responsible for supporting a diverse range of internal end-to-end information technology systems, infrastructure, and services across multiple regions and countries. Works as part of a team of skilled IT professionals to ensure the seamless delivery of end-to-end support in various languages and time zones, while adhering to local and international technology standards and business practices. As Lead Technical Support, you will be responsible for : Hosted Virtual Desktop management running on VMWare Create, manage and maintain golden Windows images; ensure the release of new Operating System versions, security patches, optimizations, configurations. Manage and configure the end user profile solutions VMWare DEM / FSLogix (Mobile) Thin Clients management using HP Device Manager (HPDM) Create, manage and maintain Linux (ThinPro) and Windows images, ensure the release of new Operating System versions, security patches, updates and optimizations. Configuration of KMS services, AD Group Policy management for various components Manage configurations and upgrades for VMWare AppVolumes, VMWare DEM, Workspace One, FSLogix, HPDM Cloud related services like Microsoft Intune management including AutoPilot, M365 license management. Support the advance remote assistance (ARA) program as and when required, providing first-line technology support for AT&T associates across the international region utilizing a variety of tools and techniques. Develop and support customized business and operational solutions that satisfy local regulatory, statutory, and multi-language requirements. Ensure compliance with AT&T Information Security Policies and relevant legislative, regulatory, data privacy and audit requirements (i.e., Internal, External, SOX, PCI, etc.). May participate or lead in developing and maintaining incident reports, emergency and business continuity planning, emergency events, data collection and analysis, remote hands, business communications, budget/financial planning and maintenance, auditing processes and general business-related activities. Assigned complex services within the end-to-end international end-user infrastructure and support domain. Requirements for this opportunity Education : Preferred bachelor's degree in information systems / computer science. Experience : Typically requires 5-8 years of experience. Must be bilingual; fluent in English comprehension, speaking and writing. Hybrid office presence. Working experience with VMWare, HPDM, MECM products as well as a deep knowledge of (Windows) client operating systems. Weekly Hours : 40 Time Type : Regular Location : MEX : Naucalpan De Juarez / Blvd Manuel Avila Camacho - Adm : Boulevard Manuel Avila Camacho 5 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr