Technical Support Analyst
hace 5 días
Job DescriptionThe Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.ResponsibilitiesFacilitate culture of customer care and focus to role modeling Ford OS.Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns.Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses.Interface with Dealer service personnel (Service Manager, Shop Foreman, Service Writer, Technician, etc.) and other internal Ford Motor Company departments (Product Concern Engineers, Quality Team, Recall Department, Warranty Department, Service Publication Team, etc.).Participate in monthly calibration sessions, peer reviews and team meetings.Report feedback and provide information on report trends and incoming technical issues to appropriate Subject Matter Expert (SME) or designated team Single Point of Contact (SPOC).Provide technical assistance and/or guidance to the other Centralized Technical Assistance Center team members when needed.Complete training both online and classroom as required.QualificationsPreferred Qualifications:Bachelor’s Degree required in automotive-related programs such as, but not limited to: Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management and Mechanical Engineering.Automotive Service/Hands-on diagnostic and repair experience desired.Integrity to do the right thing and a demonstration of a solid understanding of Ford Operating System (Ford OS).Have demonstrated a willingness to people first, focus on the customer, operate with empathy, and use feedback to develop self and others.Technical competency and proficient computer skills.Excellent verbal and written English communication skills.Problem solving and critical thinking skills.ASE certifications desired.Competencies and SkillsAble to work independently, following-through and solving problems quickly.Professionalism including customer service/interface skills/experience.Project/program management experience and business acumen.Experience or firm understanding of the Vehicle Service Repair process #J-18808-Ljbffr
-
Technical Support Analyst
hace 7 horas
Naucalpan de Juárez, México Ford Motor Company A tiempo completoThe Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.
-
Technical Support Analyst
hace 5 días
Naucalpan de Juárez, México Ford México A tiempo completoJob Description The Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. Responsibilities Facilitate culture of customer care and focus to role...
-
Technical Support Analyst
hace 5 días
Naucalpan de Juárez, México Ford México A tiempo completoJob Description The Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. Responsibilities Facilitate culture of customer care and focus to role...
-
Naucalpan de Juárez, México Ford Motor A tiempo completoA leading automotive company is seeking a Technical Support Analyst to provide multi-channel technical assistance to dealers in the US and Canada. The ideal candidate will have a Bachelor’s Degree in an automotive-related field and demonstrate strong customer service and problem-solving skills. Responsibilities include responding to dealer inquiries,...
-
Technical Support Analyst
hace 6 horas
Naucalpan de Juárez, México Ford Motor A tiempo completoDescriptionThe Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. Responsibilities Facilitate culture of customer care and focus to role modeling...
-
Technical Support Analyst
hace 3 semanas
Naucalpan, México Ford Motor Company A tiempo completoThe Technical Support Analyst (TSA) of the U.S. Technical Assistance Center (CTAC),reports directly to a Team Leader and is responsible for providing multiple channel bumper tobumper technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.Preferred Qualifications:- Bachelor’s Degree required in...
-
Technical Support Analyst
hace 8 horas
Naucalpan de Juárez, México Ford Motor Company A tiempo completoThe Technical Support Analyst (TSA) of the US Technical Hotline,reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.Preferred Qualifications:Bachelor's Degree required in automotive-related programs such as,...
-
Automotive Technical Support Specialist
hace 5 días
Naucalpan de Juárez, México Ford México A tiempo completoA leading automotive company is looking for a Technical Support Analyst. This role involves providing essential technical service assistance to dealers in the US and Canada. The ideal candidate will hold a bachelor's degree in an automotive-related field and possess strong customer service skills, technical competency, and a commitment to professional...
-
Technical Support Analyst
hace 5 días
Juárez, México Thomson Reuters A tiempo completo**Technical Support Analyst** Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you. Join our team! Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools...
-
Technical Support Analyst
hace 2 semanas
Ciudad de México Cambridge University Press & Assessment A tiempo completoSalary: - $19,400 MXP Monthly- Location: - Mexico City- Country: - Mexico- Business Unit: - Operations- Vacancy Type: - Permanent- Closing Date: - 15 August 2025 **Meet the recruiter**: Sham Burhm **Salary**: $19,400 MXN Mensuales Location: Mexico City, Hybrid _(3 Days in office per week_) Contract: Permanent, Full Time **_ Are you a tech-savvy...
