Automotive Technical Support Specialist

A leading automotive company is seeking a Technical Support Analyst to provide multi-channel technical assistance to dealers in the US and Canada. The ideal candidate will have a Bachelor’s Degree in an automotive-related field and demonstrate strong customer service and problem-solving skills. Responsibilities include responding to dealer inquiries,...

Mexico City, MEX, Mexico **and**1** more**(Hybrid)The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers and Fleet Customers from the United States of...

Competencies and Skills: - Able to work independently, following-through and solving problems quickly. - Professionalism including customer service/interface skills/experience. - Project/program management experience and business acumen. - Experience or firm understanding of the Vehicle Service Repair process Preferred Qualifications: - Bachelor’s...

Facilitate culture of customer care and focus to role modeling Ford OS.- Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns.- Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses.- Interface with Dealer service...

Facilitate culture of customer care and focus to role modeling Ford OS. - Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns. - Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses. - Interface with Dealer service...

Job Description The Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. Responsibilities Facilitate culture of customer care and focus to role...

Job Description The Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. Responsibilities Facilitate culture of customer care and focus to role...

Job DescriptionThe Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.ResponsibilitiesFacilitate culture of customer care and focus to role modeling...

Job DescriptionThe Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America.ResponsibilitiesFacilitate culture of customer care and focus to role modeling...

DescriptionThe Technical Support Analyst (TSA) of the US Technical Hotline, reports directly to a Team Leader and is responsible for providing multiple channel Commodity-based technical service assistance to Ford and Lincoln Dealers from Canada and the United States of America. Responsibilities Facilitate culture of customer care and focus to role modeling...