ITSM Process Lead for ITIL

**_Puebla_**_, _**_Mexico_**_ _****As a member of the Converge Managed Services Portfolio and Business Process Automation team, actively participates in delivery and management of CMS and ITSM processes in line with customer and internal SLAs, KPIs, and SLOs. This is an external customer facing role.**General accountabilities**- **Act in a Project Management...

**_Puebla_**_, _**_Mexico_**_- ****As a member of the Converge Managed Services Portfolio and Business Process Automation team, actively participates in delivery and management of CMS and ITSM processes in line with customer and internal SLAs, KPIs, and SLOs. This is an external customer facing role.**General Accountabilities**- **Act in a Project Management...

The Process Manager at Pellera is responsible for defining, implementing, optimizing, and governing IT Service Management (ITSM) processes aligned with ITIL best practices. This role ensures that managed services are delivered consistently, efficiently, and with high quality, enabling operational excellence and continuous service improvement across customer...

The Process Manager at Pellera is responsible for defining, implementing, optimizing, and governing IT Service Management (ITSM) processes aligned with ITIL best practices. This role ensures that managed services are delivered consistently, efficiently, and with high quality, enabling operational excellence and continuous service improvement across customer...

PROVIDENT Job Alert! IT Operations Head Location: Puebla The Challenge: The IT Operations Head is a senior leadership role responsible for managing and evolving the organization’s IT operations in a highly regulated, security-driven environment. This role oversees on-premises, hybrid, and cloud infrastructure with a strong emphasis on Amazon Web...

PROVIDENT Job Alert! IT Operations Head Location: Puebla The Challenge: The IT Operations Head is a senior leadership role responsible for managing and evolving the organization’s IT operations in a highly regulated, security-driven environment. This role oversees on-premises, hybrid, and cloud infrastructure with a strong emphasis on Amazon Web Services...

PROVIDENT Job Alert! IT Operations Head Location: Puebla The Challenge: The IT Operations Head is a senior leadership role responsible for managing and evolving the organization’s IT operations in a highly regulated, security-driven environment. This role oversees on-premises, hybrid, and cloud infrastructure with a strong emphasis on Amazon Web Services...

PROVIDENT Job Alert! IT Operations Head Location: Puebla The Challenge The IT Operations Head is a senior leadership role responsible for managing and evolving the organization's IT operations in a highly regulated, security-driven environment. This role oversees on-premises, hybrid, and cloud infrastructure with a strong emphasis on Amazon Web Services...

PROVIDENT Job Alert! IT Operations Head Location: Puebla The Challenge The IT Operations Head is a senior leadership role responsible for managing and evolving the organization's IT operations in a highly regulated, security-driven environment. This role oversees on-premises, hybrid, and cloud infrastructure with a strong emphasis on Amazon Web Services...

IT Operations Head Location: Puebla The IT Operations Head is a senior leadership role responsible for managing and evolving the organization’s IT operations in a highly regulated, security-driven environment. This role oversees on-premises, hybrid, and cloud infrastructure with a strong emphasis on Amazon Web Services (AWS). The position requires...