Process Manager

hace 2 días

Puebla, México Pellera Technologies Mexico A tiempo completo

The Process Manager at Pellera is responsible for defining, implementing, optimizing, and governing IT Service Management (ITSM) processes aligned with ITIL best practices. This role ensures that managed services are delivered consistently, efficiently, and with high quality, enabling operational excellence and continuous service improvement across customer environments. Key Responsibilities Own, design, document, and continuously improve ITSM processes based on ITIL. Act as process owner for key ITSM processes such as: Incident Management Problem Management Change Management Service Request Management Service Level Management Knowledge Management Ensure process adoption and correct execution across operations teams. Monitor process performance using ITSM KPIs and SLAs. Identify bottlenecks, inefficiencies, and risks in service delivery. Drive standardization and optimization of service workflows. Work closely with operations and engineering teams to ensure correct use of ITSM tools (e.g., ServiceNow, Jira Service Management, Freshservice, or similar). Define process requirements for automation and reporting. Ensure accurate documentation and configuration of workflows. Required Technical Skills & Experience 3+ years of experience in IT Service Management, Process Management, or Service Operations. Strong hands‑on experience with ITIL‑based ITSM processes. Solid understanding of: Incident, Problem, Change, and Request Management SLAs, OLAs, and service performance metrics Experience working in Managed Services / IT Services environments. Experience using ITSM tools. Strong process documentation and workflow design skills. Experience supporting operational teams and service delivery. Certifications (Highly Desired) ITIL Foundation (required or strong preference) ITIL Intermediate / Managing Professional (plus) ITSM tool certifications (ServiceNow, Jira, etc.) – plus Education Bachelor’s degree in Information Technology, Systems, Business, or related field (preferred). Equivalent professional experience will be considered. Fluent English (written and spoken) – required. Professional Skills (Soft Skills) Strong analytical and problem‑solving skills. Excellent communication and stakeholder management abilities. Ability to work in a fast‑paced, service‑oriented environment. Customer‑focused mindset. Strong organizational skills and attention to detail. Comfortable working cross‑functionally with technical and non‑technical teams. #J-18808-Ljbffr

  • Process Manager

    hace 2 semanas

    Puebla, Puebla, México ExactlyIT A tiempo completo

    Puebla, MexicoJOB SUMMARYEnsure that the product meets the required quality standards. Works with staff and suppliers to establish processes and quality standards, and monitors data according to the objectives set.Job responsibilities that are specific to the position:Own, maintain and improve Quality Management System.Maintain Quality KPIs.Prepare and...

  • ITSM Process Lead for ITIL

    hace 2 días

    Puebla, México Pellera Technologies Mexico A tiempo completo

    A technology solutions firm in Puebla seeks a Process Manager to define, implement, optimize, and govern IT Service Management (ITSM) processes aligned with ITIL best practices. With a focus on service delivery quality, you will monitor performance using ITSM KPIs, act as process owner, and work cross-functionally with operations and engineering teams. A...

  • Talent Acquisition Manager

    hace 1 semana

    Puebla, México Findojobs A tiempo completo

    Talent Acquisition Manager We're hiring: Talent Acquisition Manager We are seeking a Talent Acquisition Manager with at least 5 years of experience in recruitment and selection, passionate about building strong talent pipelines and driving hiring strategies that support business growth. What You'll Bring 5+ years of hands‑on experience in recruitment and...

  • Site Manager

    hace 2 semanas

    Puebla, México International Paper A tiempo completo

    **Position Title**:Site Manager**Category/Shift**:Salaried Full-Time**Physical Location**:Puebla, Puebla**The Job You Will Perform**:- Accountable for overseeing plant performance as it relates to safety, cost, machine uptime, quality, waste and overall process reliability, while overseeing employees and fostering effective teams.- Committed to a safe work...

  • Site Manager

    hace 2 semanas

    Puebla, México International Paper A tiempo completo

    **Position Title**: Site Manager **Category/Shift**: Salaried Full-Time **Physical Location**: Puebla, Puebla **The Job You Will Perform**: - Accountable for overseeing plant performance as it relates to safety, cost, machine uptime, quality, waste and overall process reliability, while overseeing employees and fostering effective teams. - Committed to a...

  • Engineering & Maintenance Manager

    hace 2 días

    Puebla, México Motherson A tiempo completo

    Full Time - Puebla - Mexico - Claudia Banuelos - HR Manager - The Motherson Group is one of the 15 largest and fastest growing full system solutions providers to the global automotive industry, serving multiple further industries, such as rolling stock, aerospace, medical, IT, and logistics, with over 190,000 employees across 44 countries worldwide. - Our...

  • Nao Traffic Manager

    hace 2 semanas

    Puebla, México Faurecia A tiempo completo

    **Title Traffic scheduler Platform Manager**:Reports to Division PC&L DirectorDirect reports Platform Traffic leaders, Customs CoordinatorsFunctional reports Customs Coordinators**Main Mission**:The Traffic Scheduler platform Manager is responsible for all the transportations operations related to Production parts, inside the region of the platform. His/her...

  • Manufacturing Engineering Manager

    hace 4 semanas

    Puebla, México Steam Connect Llc A tiempo completo

    Job Summary We are seeking a skilled and experienced Manufacturing Engineering Manager to lead our team of engineers in optimizing manufacturing processes, driving production efficiency, and supporting continuous improvement across all operations. This role will own the technical foundation of our production systems—including work centers, routings, and...

  • Manufacturing Engineering Manager

    hace 4 semanas

    Puebla, México Steam Connect Llc A tiempo completo

    Job Summary We are seeking a skilled and experienced Manufacturing Engineering Manager to lead our team of engineers in optimizing manufacturing processes, driving production efficiency, and supporting continuous improvement across all operations. This role will own the technical foundation of our production systems—including work centers, routings, and...

  • Site Industrial Methods Manager

    hace 1 semana

    Puebla, México OPmobility A tiempo completo

    SITE INDUSTRIAL METHODS MANAGER - Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution! - OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent...