Onboarding Specialist

About SpotOn We're not just building restaurant tech—we're giving independent restaurants the tools to compete and win.From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.Named the #1 Restaurant POS by G2 (Fall ****), based on ratings from real usersRated the top point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersAwarded Great Places to Work and Built In's Best Workplaces for multiple years runningOnboarding Specialist – POS ImplementationAre you passionate about technology and customer success?Do you thrive in a fast-paced environment where you can make a real impact?If so, we'd love to have you on our teamAs an Onboarding Specialist, you'll be the go-to expert for new clients as they implement their Point of Sale (POS).You'll guide them every step of the way, ensuring a smooth transition and setting them up for success.Your role is both strategic and hands-on, requiring strong problem-solving skills, the ability to manage multiple projects and a natural talent for building relationships.Your success will be measured by key performance indicators, such as time to install, activation rates, and client satisfaction scores (NPS/CSAT).What You'll DoClient Relationships & Onboarding LeadershipServe as a trusted advisor, guiding new clients through the onboarding journey and setting clear expectations.Act as a restaurant technology expert, providing insights and best practices to help clients optimize their POS setup.Proactively address client concerns, making strategic decisions to resolve challenges and keep projects on track.POS ImplementationLead discovery sessions to understand business needs and configure POS solutions accordingly.Collaborate with Sales, Product, and Technical Support teams to ensure seamless onboarding.Oversee system testing and quality assurance to guarantee a smooth launch.Process Improvement & Performance OptimizationContinuously refine the onboarding experience by analyzing client feedback and key metrics.Identify opportunities to streamline processes and improve efficiency.Track performance against KPIs and ensure alignment with business goals.What We're Looking ForSkills & QualificationsStrong knowledge of restaurant management systems and hospitality technology.Excellent communication and presentation skills — able to explain complex concepts in a clear, engaging way.Proficiency with virtual training platforms (Zoom, Microsoft Teams, WebEx).Outstanding interpersonal skills — you can build rapport with a wide range of personalities.Highly organized with strong attention to detail.Proactive problem-solver with a customer-first mindset.Ability to break down complex processes into simple, easy-to-follow steps.Comfortable working autonomously and making independent decisions.Experience2+ years in restaurant operations, hospitality technology, or SaaS onboarding.2+ years in a client-facing role, such as implementation, project management, or consulting.Proven track record of managing business process improvements related to onboarding and client success.Experience with CRM systems (Salesforce preferred) and POS technology.Internal Application RequirementsPresence in the office: The role follows a hybrid work model (as applicable).Specific arrangements will be reviewed and confirmed with the leader based on area needs.Leader informed: Your direct leader must be notified of your application.Eligibility criteria: At least 6 months completed at SpotOn or in your current role.Warnings/PIP: No active warnings in the last 3 months and no active PIP.Applications to new roles:If you were rejected for a role, you may apply immediately to a different vacancy as long as it requires different skills and involves a different hiring team.For similar roles or with the same hiring team, a 3-month waiting period is required before reapplying.Multiple applications: If you apply to more than one vacancy, you must choose only one to continue and withdraw from the others.On-site role: This position requires on-site presence.#Li-OnsiteSpotOn is an equal employment opportunity employer.Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.SpotOn is an e-verify company.#J-*****-Ljbffr