Strategic Operations Leader

hace 3 semanas


Guadalajara, México Bebeeoperational A tiempo completo

Key Responsibilities for Operations Manager- Manage and Optimize Service Delivery:1.Build strong client relationships through effective communication.2.Ensure seamless delivery of services according to agreed-upon service level agreements (SLAs).3.Oversee the implementation and maintenance of security policies and procedures.- Team Leadership and Development:1.Provide guidance and support to team members.2.Identify training needs and facilitate professional development opportunities.- Project Management:1.Ensure projects are delivered on time, within budget, and meet quality standards.2.Manage project risks and issues, escalating as needed.- Incident and Problem Management:1.Act as a point of contact for incidents and service disruptions.2.Coordinate incident response activities, ensuring timely resolution and communication.The Operations Manager plays a critical role in driving service improvements, ensuring customer satisfaction, and fostering a collaborative and high-performing team environment.This role involves managing customer expectations, regular operations, projects deliverables, handling major incidents, and driving service enhancements.Responsibilities Overview- Client Relationship Management- Service Delivery Management- Team Leadership and Development- Project Management- Incident and Problem Management- Continuous ImprovementWhat We Offer- 12 vacation days- Meal Support- Saving Fund- Multinational colleagues & projects- Health & Life insurance for you and your family- 30 days Christmas bonus


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