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hace 3 semanas

Guadalajara, México Bebeeoperations A tiempo completo

You're looking for a new challenge that combines strategy, leadership, and people skills.As an Operations Manager at our organization, you'll have the opportunity to make a real impact on our customers' experiences.We're seeking a talented professional who is passionate about building relationships, solving problems, and driving results.If you have a strong sense of responsibility, excellent communication skills, and experience in managing teams or projects, we want to hear from you.This role offers a unique blend of challenges and rewards.You'll be responsible for overseeing performance and quality standards, identifying areas for improvement, and developing strategies to meet client expectations.Key responsibilities include:- Reviewing performance metrics and quality standards to ensure alignment with client goals- Developing and implementing initiatives to improve efficiency and productivity- Troubleshooting issues and creating action plans to address problems quickly and effectively- Collaborating with cross-functional teams to drive business outcomesYou'll thrive in this role if you're self-motivated, proactive, and able to work under pressure.A strong understanding of process-driven environments and excellent interpersonal skills are also essential.We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.If you're ready for a new challenge and want to join a team that values innovation and customer satisfaction, apply nowRequirements:- At least 2 years of experience in a management position within a contact center/BPO- Advanced English level (B2–C1, oral and written) with excellent communication skills- Proficiency in Microsoft Office and Power BI required; intermediate Excel skills requiredPreferred qualifications:- Payables LOB background- Risk management and strategic planning skills- Experience in Citrix environments; Salesforce knowledge preferredWhat we offer:- A dynamic work environment with opportunities for growth and development- A competitive compensation package- The chance to work with a talented team that values innovation and customer satisfaction

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