Planner - Customer Service

.Planner - Customer Service page is loaded## Planner - Customer Servicelocations: Cienega de Flores-Nuevo Leon-Mexicotime type: Full timeposted on: Posted Todayjob requisition id: WD**********Johnson Controls** is a global leader in smart, healthy, and sustainable buildings.With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions.Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.We are looking for a **Planner - Customer Service.*** The primary responsibility of this position is to execute and maintain the demand & supply planning for targeted customer groups.* Also, maintain demand planning processes and systems to improve forecasting accuracy.* Analyze sales trends based on seasons, promotions, and historical sales trends.* Manage and influence the key stakeholders in the Demand Consensus Process.* Identify insights in demand that can be used to support increased revenue.* Maintain demand plan to ensure cost effectiveness and to meet customer demands.* Execute product demand plans to meet organization goals.* Implement Lead Time Reduction initiatives.* Develop lean techniques to improve demand planning metrics and processes.* Optimize Inventory planning according to the demand and market trends to meet cost and the service objectives.* Maintaining a positive, empathetic, and professional attitude toward customers.* Responding promptly to customer inquiries.* Communicating with customers through various channels.* Acknowledging and resolving customer complaints.* Knowing our products inside and out so that you can answer questions.* Processing orders, forms, applications, and requests.* Keeping records of customer interactions, transactions, comments, and complaints.* Communicating and coordinating with colleagues as necessary.* Providing feedback on the efficiency of the customer service process.* Ensure customer satisfaction and provide professional customer support.**Required:*** A bachelor's degree or higher in business administration, computer science, or a certification in operator or vendor management, such as the APICS Certified in Production and Inventory Management (CPIM) or the APICS Certified Supply Chain Professional (CSCP) required.* 4+ years of experience working in planning and inventory solutions in a manufacturing environment (experience with high growth and new product introduction is a big plus).* Knowledge of Supply Chain processes, such as Sales and Operations Planning, MRP, Forecasting, Demand and Supply Planning, Indirect Procurement, Materials Management and Logistics.* Use of various software and computer applications, such as Oracle, SAP, JD Edwards, SAS, APO and Microsoft Office programs, required.* Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences.* A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others; easily accepts constructive input from others.* Highly organized and detail-oriented individuals.* Strong analytical thinkers with problem-solving skills and mathematical abilities.**Preferred:*** Manufacturing experience (HVAC a plus).* Solving Problem Oriented.* Strong desire of learning, benchmarking.* Comprehensive benefits package.* Opportunities for professional growth and development.* Supportive and inclusive work environment.* Commitment to work-life balance and employee well-being.* Engagement in meaningful projects that make a difference.**Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion**, in accordance with its commitment to labor equality and non-discrimination.Your buildings have a purpose.They are places for people to live or work.Facilities for learning or healing.Venues for entertainment and shopping.Sites for the specialized storage of tangible goods or mission-critical data.Your buildings have a huge variety of functions; they are central to your mission.This is where Johnson Controls comes in, helping drive the outcomes that matter most.Through a full range of systems and digital solutions, we make your buildings smarter.A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.Most important, smarter buildings let you focus more intensely on your unique mission.Better for your people.Better for your bottom line.Better for the planet.At Johnson Controls, we've been making buildings smarter since ****, and our capabilities, depth of innovation experience, and global reach have been growing ever since.Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.#J-*****-Ljbffr