Customer Service Representative/planner Jr

hace 4 días

Hacienda de San Francisco Hacienda de las Torres, México EASTPRINT MEXICO A tiempo completo

**POSITION: CUSTOMER SERVICE & BUYER Jr**
**Job Summary**:
Serves as the direct point of contact with the customer and coordinates regular production requirements.

Place POs, Validate Lead Times and MOQs

**Responsibilities: Assist Customer Service Manager with the following activities**:

- Receives and responds to customer inquiries, handles complaints related to shipments, and notifies relevant departments of any changes in customer requirements.
- Receives and processes customer purchase orders for regular production, miscellaneous items, and NPIs.
- Informs the customer of the status of their purchase orders and shipments.
- Monitors all order entries related to production and prototype orders in the Macola system.
- Analyzes customer demand and notifies planning and purchasing departments of any variations.
- Follows up with planning to ensure orders are scheduled on time and appropriately.
- Responsible for sending order confirmations to customers, either in PDF or through the portal as applicable.
- Attend the daily production meeting.
- Daily updates to the Open Sales Order Report
- Monthly analysis of the Open Sales Order Report for existing backlog, Open Orders and Future requirements

**Responsibilities: Assist Sr. Planner buyer with the following activities**:

- PO placing (US Side), analysis of the demand & decide to do the PO placing with US and Mexican suppliers
- Contact suppliers for status on Open Purchase orders
- Review discrepancies between PO receipts and PO invoices
- Expedite orders accordingly or push out orders as need it
- Support to the Quality Team on any rejection with information such as PO, Supplier, Contact Point, Etc
- Learned the Macola system and obtain familiarity with our standard of manufacturing
- Assure suppliers comply with safety and quality alignments within company standards
- Strong Analytical decision making
- Work with Excess and Obsolete materials

**Requirements**:

- Minimum 2 years of experience in customer service in a Manufacturing setting preferred.
- Knowledge in MRP, Buyer, Planning and Excel formulas
- Analytical skills.
- Bilingual (Spanish-English).
- Proficient in MS Office.
- Negotiation skills.
- Effective communication.

Tipo de puesto: Tiempo completo

Sueldo: $1,300.00 - $1,450.00 al día

Beneficios:

- Caja de ahorro
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Servicio de comedor
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Lugar de trabajo: Empleo presencial

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